Petrah Leon
Summary
Dynamic woman willing to learn on the go, respectable manners, excelling in customer service and efficient time pacing. Basic Skilled in Microsoft Office, P.O.S, EXCELL and renowned for exceptional problem-solving abilities, very good listener and note taking, work well under stress and pressure, I've significantly enhanced customer satisfaction. My expertise in money handling and fostering positive client relationships has consistently contributed to a welcoming and efficient environment. Hardworking and passionate with strong organizational skills. Ready to work hard.
Overview
6
6
years of professional experience
Work History
Casino Table Games Dealer
Victoria Casino
Victoria
08.2020 - 12.2020
- Enhanced customer experience by providing efficient and courteous service at the gaming tables.
- Ensured game integrity by strictly adhering to casino policies and procedures for dealing various table games.
- Promoted a friendly atmosphere with engaging interactions, contributing to an increase in returning players.
- Managed gaming chips accurately, ensuring proper payouts for winning bets and precise collections of losing bets.
- Assisted new players by explaining rules and strategies, increasing their confidence and enjoyment at the table.
- Collaborated with floor supervisors to address player concerns or questions promptly, ensuring seamless gameplay experiences.
Receptionist
Carana Beach Hotel
North East Point
08.2019 - 01.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Check In / Check Out clients in a respective order.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Administrative Assistant
Felicie Cottage & Residence
Pointe Au Sel
01.2019 - 07.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Receptionist Assistant
Chateau Sans Soucis
Praslin Anse Kerlan
01.2015 - 01.2019
- Resolved customer problems and complaints.
- Managed multi-line telephone system and greeted claimants during office visits.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Check In/ Check out clients in a respective manner.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Kept reception area clean and neat to give visitors positive first impression.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Improved office operations by automating client correspondence, record tracking and data communications.
Education
No Degree - Food And Beverage
Seychelles Tourism Academy
La Misere01.2013
All Subjects
Plaisance Secondary School
Plaisance01.2008
All Subjects
Plaisance Primary School
Plaisance01.2002
Skills
- Stress Tolerance
- Efficient game pacing
- Card handling expertise
- Typing Speed
- Phone Etiquette
- Telephone reservations
- Transportation information
- Problem-Solving
- Data Entry
- Phone and Email Etiquette
- Payment Processing
- Active Listening
- Incoming Call Reception
- Basic reception duties
- Front Desk Reception
- Telephone reception
- Appointment Scheduling
- Greeting and Seating Clients
- Customer Service
- Microsoft Office
- Report Writing
- Accounts Payable and Receivable
- Patience and Empathy
- Work Ethic and Integrity
- Customer Assistance
- Money Handling
- Written and verbal communication
Hobbies
In my spare time i practice Self soothing meditations, reading books and mostly Crochet.
Languages
Creole, English, French
Native language
Timeline
Casino Table Games Dealer
Victoria Casino
08.2020 - 12.2020
Receptionist
Carana Beach Hotel
08.2019 - 01.2020
Administrative Assistant
Felicie Cottage & Residence
01.2019 - 07.2019
Receptionist Assistant
Chateau Sans Soucis
01.2015 - 01.2019
No Degree - Food And Beverage
Seychelles Tourism Academy
All Subjects
Plaisance Secondary School
All Subjects
Plaisance Primary School