Peyton Chappell
Easley
Summary
Customer service-oriented professional with a proven track record of enhancing customer satisfaction and loyalty. Skilled in training new hires and fostering positive relationships with customers. Demonstrates adaptability and strong team collaboration to support high-volume operations effectively.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Member
Chick-fil-A
Easley, SC
03.2025 - 07.2025
- Enhanced team safety and efficiency by maintaining orderly and safe workspaces.
- Adapted swiftly to all tasks, boosting performance under fast-paced conditions.
- Provided outstanding service, ensuring guests' needs were consistently met.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
Host
Keowee Cliffs
Sunset, SC
04.2024 - 12.2024
- Trained new hires in hospitality procedures and customer service etiquette.
- Processed payments from guests using cash registers or POS systems.
- Kept working stations clean and tidy.
- Supported servers and bussers through high-volume shifts with food running and table clearing.
- Built positive relationships with regulars to ensure their loyalty to the establishment.
- Escorted guests to proper tables or offered open seating options in bar and patio areas.
- Trained new staff members on proper hosting etiquette and procedures.
- Monitored restaurant activity to determine seating and dining flow.
- Stocked service areas with supplies to deliver faster service to guests.
Customer Service Representative
The Happy Berry
Six Mile, SC
05.2021 - 09.2023
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Assisted with training and mentoring new team members.
- Processed orders, returns, and exchanges in an accurate and efficient manner.
- Assisted customers with product selection by providing detailed information about available products and services.
- Met daily customer service quotas with a focus on quality.
- Processed orders and detailed transaction information to customers.
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
Education
Business Management
Liberty University
Lynchburg, VAHigh School Diploma -
Pickens High School
Pickens, SC05.2025
Skills
- Customer service
- Team player mentality
- Adaptable to change
- Team collaboration
LANGUAGES
Spanish
Intermediate
Pickens High School
Certification
Spanish Honor Society
Timeline
Team Member
Chick-fil-A
03.2025 - 07.2025
Host
Keowee Cliffs
04.2024 - 12.2024
Customer Service Representative
The Happy Berry
05.2021 - 09.2023
Business Management
Liberty University
High School Diploma -
Pickens High School