PHADEDRIAS HACKETT
Greenwood
Summary
Dedicated Remote Bank Call Center Professional with expertise in managing account inquiries and transactions while providing online banking support. Specializes in complaint resolution and safeguarding sensitive information. Strong background in CRM systems and call center software, committed to enhancing customer satisfaction and achieving performance objectives.
Overview
6
6
years of professional experience
Work History
Bank Teller
SouthState Bank
Greenwood
02.2023 - Current
- Assisted customers with balance inquiries, transaction history, transfers, and loan questions to ensure a positive banking experience.
- Provide information about bank services and products.
- Answer inbound customer calls or messages about accounts.
- Guide customers in using the bank's mobile or online banking services
- Assisted customers in unlocking their online banking accounts by verifying their identity and guiding them through the process.
- Provided assistance to customers with password resets and resolved multi-factor authentication issues by following standard security protocols.
- Identified and resolved customer concerns promptly to enhance satisfaction and loyalty.
- Managed customer complaints professionally, escalating complex issues to appropriate departments for timely resolution.
- Work toward first-call resolution to improve customer satisfaction.
Sales Representative
Spectrum
Greenville
01.2020 - 01.2023
- Delivered exceptional customer service throughout sales process to foster positive experiences.
- Greeted customers and guided them in selecting optimal services to meet their requirements.
- Recommended plans aligning with customer needs to enhance satisfaction.
- Answer questions about billing, promotions, and service plans.
- Keep displays organized and promotional materials updated.
- Ensure the store environment is welcoming and professional.
Education
Associate of Science - Health Sciences
Ultimate Medical Academy
Tampa, FL01-2019
Skills
- Banking
- Customer Service
- Customer support
- Customer assistance
- Handling customer complaints
- Customer relationship building
- Customer satisfaction
- CRM systems
- Data entry
- Accounting software
- Microsoft Office
- Microsoft Word
- Microsoft Outlook
- Call center phone systems
- Leadership
- Problem Solving
- Communication
- Active listening
- Professional customer tone
- Conflict resolution
Languages
English
Timeline
Bank Teller
SouthState Bank
02.2023 - Current
Sales Representative
Spectrum
01.2020 - 01.2023
Associate of Science - Health Sciences
Ultimate Medical Academy