Philip Byers
Gray Court
Summary
Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems. Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Independent Insurance Adjuster
Self-Employed
02.2013 - Current
- Improved claim processing efficiency by conducting thorough investigations and timely documentation of property damage.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
- Managed a large caseload, prioritizing tasks to ensure timely completion and accurate settlement of claims.
- Collaborated with insurance carriers, agents, and policyholders to gather necessary information for accurate claim assessments.
- Reduced fraud instances by conducting meticulous investigations and identifying suspicious claims patterns.
- Identified opportunities for subrogation and pursued recoveries to minimize loss exposure for insurance carriers.
- Managed sensitive situations with empathy while maintaining professional boundaries during interactions with distraught policyholders.
- Assisted in training new adjusters, sharing best practices for efficient case management and successful claim resolutions.
- Utilized advanced software tools to efficiently manage claims workload, track progress, and generate detailed reports on overall performance metrics.
- Conducted site visits to assess the extent of damage and accurately estimate repair costs for proper settlement calculations based upon industry standard guidelines applicable within respective jurisdictional areas where licensed as an Independent Insuran
- Provided expert witness testimony in legal proceedings related to insurance claims, demonstrating a depth of knowledge and professionalism that bolstered credibility in the eyes of judges and juries.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
Education
High School Diploma -
Bethel Christian School
Erie, PA06.1998
Skills
- Analytical Skills
- Claims Investigation
- Time Management
- Professional Ethics
- Damage Assessment
- Conflict Resolution
- Adaptability
- Report Writing
- Property Valuation
- Casualty and Property Loss
- Accident Scene Investigations
- Policy Investigations
- Claims Processing
Certification
Licensed Resident Adjuster in SC. Non-Resident licensed adjuster in NC, TX, FL, LA. Willing to procure other licenses, as needed.
Timeline
Independent Insurance Adjuster
Self-Employed
02.2013 - Current
High School Diploma -
Bethel Christian School
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