Philip Spaulding
Woodruff
Summary
Knowledgeable Network Administrator qualified to upgrade software and hardware while monitoring network performance. Enthusiastic professional with background implementing cybersecurity products, including firewalls, antivirus software and intrusion prevention systems.
Overview
14
14
years of professional experience
Work History
Desktop Analyst
Prisma Health
03.2023 - Current
- Provide technical support to end-users for desktop-related issues
- Install, configure, and maintain desktop hardware and software
- Troubleshoot and resolve hardware and software problems on desktop computers
- Collaborate with IT teams to ensure the integration of desktop systems with the overall IT infrastructure
- Assist in the implementation of IT policies and procedures related to desktop systems and business requirements
- Monitor and respond to service tickets and requests within established SLAs
- Stay current with technological advancements and recommend upgrades or improvements
- Maintain an inventory of desktop equipment and software licenses
- Ensure data security and compliance with company policies on desktop systems
- Document and update technical procedures and guides
- Project schedules and fulfillment for multiple sites within Prisma.
Escalations Manager
Windstream Communications, Inc
09.2019 - 11.2022
- Strengthened client relationships by delivering targeted solutions and ensuring the security of client information
- Documented and resolved account and service problems with a focusing cost analysis for customers and maintaining data integrity
- Project and project schedules
- Assisting in updates for Carrier customers
- Maintained positive customer relations through the implementation of successful corrective actions
- Research and analyze the course for repair actions to take place for customers
- Provides support for vulnerability management program to include system, network, applications, and software development
- Assist in detection, triage, analysis, containment, recovery, and reporting during Incident response.
Technical Support Specialist
Windstream Communications, Inc
05.2017 - 09.2019
- Resolved technical issues for customers and end-users, demonstrating expertise in various systems and applications
- Provided high-level technical support through phone, email, and web channels, with a strong focus on security
- Provide knowledgeable IT services resolutions for Carriers and their infrastructure.
Military Police Investigator
U.S. Army
03.2010 - 09.2012
- Investigated security issues involving domestic violence, assault, and theft among active military members
- Supervised 24-hour police operations investigating civil disturbances on base, emphasizing security protocols
- Maintained an account of $500,000 of Military equipment
- Deployed to Iraq 2008-2009 receiving The Army Commendation Medal
- Deployed to Afghanistan 2014-2015 receiving The Army Commendation Medal
- Deployed to Cuba 2017-2018.
Education
Bachelors - Network Systems Administration, with an emphasis in Cybersecurity
DeVry University
01.2023
Bachelors in information security and Cybersecurity -
ITT Tech
Skills
- Network Troubleshooting
- System Administration
- Technical Support
- Customer Support
- Network systems installation
- Hardware and software monitoring
- Wireless Networking
- Network Security
- Server Management
- VPN Configuration
- Firewall Management
- Network Security Management
Timeline
Desktop Analyst
Prisma Health
03.2023 - Current
Escalations Manager
Windstream Communications, Inc
09.2019 - 11.2022
Technical Support Specialist
Windstream Communications, Inc
05.2017 - 09.2019
Military Police Investigator
U.S. Army
03.2010 - 09.2012
Bachelors - Network Systems Administration, with an emphasis in Cybersecurity
DeVry University
Bachelors in information security and Cybersecurity -
ITT Tech
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