Summary
Overview
Work History
Education
Skills
Timeline
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Phillip Jones

Columbia

Summary

Dynamic and dedicated professional with a strong work ethic, experienced at Publix as a Grocery Specialist. Proven ability in inventory management and staff training, enhancing customer satisfaction through effective communication and service. Skilled in safe food handling and maintaining cleanliness, consistently driving operational efficiency and positive customer experiences.

Overview

8
8
years of professional experience

Work History

Food Service Worker

USC-Pavillion House
03.2025 - Current
  • Prepared and served food items following safety and sanitation guidelines.
  • Operated kitchen equipment, ensuring proper usage and maintenance.
  • Assisted in inventory management, tracking stock levels and supplies.
  • Provided excellent customer service by addressing inquiries and needs promptly.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Set up and broke down food service lines quickly to maintain service flow.

GROCERY SPECIALIST

Publix
02.2020 - 02.2025
  • Coordinated inventory management processes to ensure optimal stock levels and product availability.
  • Trained and mentored new staff on best practices in grocery operations and customer service.
  • Developed and implemented strategies to enhance product placement, resulting in improved customer engagement.
  • Led cross-functional teams to streamline operational workflows, increasing overall store efficiency.
  • Improved customer satisfaction by providing efficient and friendly service in the grocery department.
  • Optimized product displays for maximum visual appeal, driving increased customer interest and sales growth.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.

Theater Usher

Jamaica Multiplex
01.2017 - 01.2018
  • Assisted patrons with seating arrangements, ensuring smooth entry and exit during performances.
  • Monitored audience behavior to maintain a safe and enjoyable viewing environment.
  • Provided information on showtimes and theater policies, enhancing customer experience.
  • Collaborated with team members to uphold cleanliness and organization of the lobby area.
  • Collaborated with fellow ushers to maintain a clean and organized theater environment at all times.
  • Prevented unauthorized access to restricted areas while maintaining a professional demeanor towards all guests.
  • Worked with other staff members to facilitate smooth flow of operations.
  • Directed ticket holders to seats and facility locations.

Education

GED -

Queens Library
Queens
03-2016

Skills

  • Quick learner
  • Positive attitude
  • Multitasking
  • Customer service
  • Staff training and development
  • Cleaning and sanitation
  • Strong work ethic
  • Strong communication skills

Timeline

Food Service Worker

USC-Pavillion House
03.2025 - Current

GROCERY SPECIALIST

Publix
02.2020 - 02.2025

Theater Usher

Jamaica Multiplex
01.2017 - 01.2018

GED -

Queens Library

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Phillip Jones