Phyllis White
Rock Hill Radiation Therapy - Advocate Health Care
Rock Hill,SC
11
years of professional experience
Experienced healthcare professional excelling in HIPAA compliance and patient account management. Known for strong organizational skills and attention to detail, contributing to streamlined processes and enhanced patient care. Ready to leverage expertise to support organizational goals and improve patient outcomes.
Work History
Patient Accounts Coordinator
4 Years 3 Months- Developed comprehensive knowledge of multiple insurance plans, allowing for efficient navigation of authorization requirements and processes.
- Coordinated insurance verification processes to ensure timely patient care.
- Maintained strict confidentiality when handling sensitive patient information, adhering to HIPAA guidelines at all times.
- Responded to patient inquiries and provided detailed account information.
- Maintained accurate records of patient accounts, co-payments and payment plans.
Care Coordinator Auth Scheduling Specialist
2 Years 2 Months- Managed scheduling for appointments, and follow-ups to ensure continuity of care.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Documented calls and appointments using Aria.
- Completed referrals for patients and coordinated with referring office.
- Confirmed appointments, communicated with patients, and updated patient records.
- Handled assignments independently with good judgment and critical thinking skills.
Patient Services Specialist
4 Years 6 Months- Facilitated patient check-ins and appointment scheduling using EPIC.
- Kept waiting areas clean and organized, creating a welcoming environment for patients during their visit.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Education
Associate of Applied Science - Medical Administration
- 3.7 GPA
Skills
HIPAA compliance
Follow-up management
Team collaboration
Communication skills
Attention to detail
Organizational skills
Patient account management
Phone etiquette
Microsoft office
Customer service
Timeline
Patient Accounts Coordinator
Rock Hill Radiation Therapy - Advocate Health Care
05.2022 - CurrentRead More
Care Coordinator Auth Scheduling Specialist
Rock Hill Radiation Therapy - Advocate Health Care
03.2020 - 05.2022Read More
Patient Services Specialist
Shiland Family Medicine - Advocate Health Care
09.2015 - 03.2020Read More
ECPI
Associate of Applied Science from Medical Administration
Read More