Porcha Spencer
Sumter
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Personnel Technician/Installation Personnel Readin
United States Air Force Reserve
01.2020 - Current
- Enhanced department productivity, managing personnel files and records accurately and efficiently.
- Managed internal promotions process by identifying high-potential candidates, coordinating interviews, evaluating performance metrics, leading to improved succession planning.
- Maintained confidentiality of sensitive employee information, upholding high ethical standards and building trust among staff members.
- Assist with inputting 30 members in UTAPS system for payroll.
- Analyze and critique 40As for members reschedules in order to update them on share drive.
- Assist with organizing and planning members promotion and retirement ceremonies.
- Seek members Awards and Decoration in PRADA or MILPDS system.
- Add and modify tasking lines in DCAPES for members.
- Reschedule and Excused members in UTAPS.
Medical Assistant
Colonial Healthcare
10.2021 - 09.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
Caseworker Assistant
Department Of Social Services
09.2017 - 08.2020
- Played a key role in helping vulnerable families access essential services like healthcare, education, and financial assistance programs.
- Assist with transporting children to foster care placements.
- Intake and input child abuse allegations in CAPPS system.
- Organize folders for caseworkers about child abuse allegations.
- Delegate 25+ calls per day to the caseworkers assigned to the case.
- Assessed needs of each client and recommended appropriate services and resources.
Receptionist Administrator
Mental Health Center
09.2013 - 09.2017
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Developed and maintained organized filing systems, reducing retrieval time for important documents.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Education
Associate of Science - Medical Assisting
South University
Columbia, SC09.2012
Skills
- Organizational Development
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Excellent Communication
- Reliability
- Active Listening
- Adaptability and Flexibility
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Medical Assistant
Colonial Healthcare
10.2021 - 09.2024
Personnel Technician/Installation Personnel Readin
United States Air Force Reserve
01.2020 - Current
Caseworker Assistant
Department Of Social Services
09.2017 - 08.2020
Receptionist Administrator
Mental Health Center
09.2013 - 09.2017
Associate of Science - Medical Assisting
South University
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