Portia Bussey
North Augusta
Summary
Task-driven and results-oriented professional with a strong work ethic and a commitment to excellence. I am known for taking initiative, meeting deadlines, and consistently delivering high-quality work in any environment. I bring a collaborative mindset with a passion for both teaching others and continuously expanding personal knowledge and skills. I am adaptable, dependable, and eager to contribute to team success while growing professionally.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Telemetry Monitor Technician
Wellstar-MCG
Augusta, GA
01.2023 - Current
- Oversees monitoring technology operations and ensured optimal performance.
- Demonstrated meticulous attention to detail in all tasks.
- Executed troubleshooting procedures
- Demonstrated effective communication skills
- Leveraged advanced computer knowledge to enhance operational efficiency.
- Executed data entry processes to ensure information accuracy
- Trained new hires on systems and protocols to enhance team efficiency and safety.
- Led initiatives to optimize equipment usage
- Improved workflow efficiency by maintaining accurate, up-to-date documentation
Customer Care Representative/Sprint Finance Representative/NSS Back Office Specialist
Convergent Outsourcing
Augusta, GA
11.2011 - 05.2021
- Provided outstanding customer service to elevate client satisfaction.
- Ensured workspace cleanliness and organization to enhance productivity.
- Ensured compliance with privacy rules and regulations.
- Executed accurate data entry processes to ensure information integrity.
- Oversaw team operations to ensure efficient workflow and productivity.
- Optimized scheduling and prioritization of tasks to enhance productivity.
- Executed strategic problem-solving initiatives to enhance operational efficiency.
- Supported quality assurance processes to enhance product reliability and performance
- Oversaw daily operations of national sales support email escalations for back office functions.
- Executed administrative functions, including filing and scheduling tasks.
- Acted as primary liaison for store managers, general managers, and district managers.
- Oversaw meticulous record maintenance to ensure data accuracy and compliance.
- Facilitated responses to inquiries, ensuring clarity and accuracy.
- Mentored agents on research observations and case management strategies.
Medical Assistant Student Extern
University Hospital
Augusta, GA
09.2017 - 12.2017
- Analyzed and interpreted diagnostic test
- Collected comprehensive data
- Maintained records with accuracy
- Managed incoming phone calls and coordinated appointment scheduling.
Education
Certified EKG Technician -
Tender Care Learning Center
Augusta, GA12.2023
Certified Nursing Assistant - undefined
Tender Care Learning Center
Augusta, GA03.2021
Certificate - Medical Assistant
Virginia College
Augusta, GA12.2017
Diploma -
Silver Bluff High School
Aiken, SC05.2006
Timeline
Telemetry Monitor Technician
Wellstar-MCG
01.2023 - Current
Medical Assistant Student Extern
University Hospital
09.2017 - 12.2017
Customer Care Representative/Sprint Finance Representative/NSS Back Office Specialist
Convergent Outsourcing
11.2011 - 05.2021
Certified Nursing Assistant - undefined
Tender Care Learning Center
Certificate - Medical Assistant
Virginia College
Certified EKG Technician -
Tender Care Learning Center
Diploma -
Silver Bluff High School
Certification
- CET - EKG Technician