Prashant Robinson

• Manage outbound and inbound calls, emails, and social selling in a remote setting
• Exceed sales activity, lead generation, and pipeline development targets by showcasing R-CUBED's services portfolio and value proposition
• Research companies to understand industry-specific challenges and successfully manage objections to drive sales
• Record and maintain accurate information in Excel, optimizing lead generation opportunities
• Utilize Apollo to create sequences and campaigns incorporating cold calling, email, and LinkedIn outreach
• Develop a deep understanding of Oracle Fusion Cloud Applications and Oracle Cloud Infrastructure as a solution-based suite of products

• Manage lead development for North America, researching accounts to understand needs, enabling effective follow-up, and generating interest
• Conduct detailed qualification of inbound marketing leads, successfully managing and overcoming prospect objections
• Build relationships and effectively communicate with the territory sales team and management
• Stay current on SugarCRM products and solutions while actively optimizing lead management
• Record information and maintain detailed and accurate CRM system records
• Utilize tools like SalesLoft, ZoomInfo, Lead Forensics, BuiltWith, and LinkedIn Sales Navigator to develop business opportunities

• Consulted with small businesses remotely to understand operations, challenges, and goals, exceeding KPIs of $100K+ in monthly sales revenue
• Provided solutions using SaaS products like QuickBooks Desktop/Online, championing the Intuit brand
• Utilized Salesforce, Zendesk, Google G-Suite, Microsoft Office Suite, and LinkedIn for pipeline management and customer engagement

Develop and Maintain deep expertise of LegalZoom products and best practices to provide value to customers.

Provide personalized support that aligns with the company brand and voice, directly. impacting customer retention.

Build customer relationships through lead management using Salesforce, Zendesk.

Uncover customers needs and present an accurate high-level overview of products and services.

Efficiently educate customers on the business formation process of filing LLC's, Corporations, Nonprofits, DBA's, Tax/Accounting services.

Remotely establish a lead pipeline for Annual reviews, Annual reports, Amendments, and legal forms.

Routinely answer incoming calls and conduct outbound calls to customers Respond to emails sent by customers to solve business problems and maintain business compliance with state.

Coordinate the subscription process to ensure timely solution deployment and billing.

Maintain monthly KPI's and NPS scores: $50k in revenue per month, Maintain NPS Average of 90%

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Managed inventory control, cash control, and store opening and closing procedures.
• Assisted with hiring, training and mentoring new staff members.
• Completed point of sale opening and closing procedures.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

-Relationship management: put our customers at the center of everything we do. Exemplify our Sales culture. Serve and educate customers on the product portfolio. Escalate issues to the DDO, and Corporate Office if unable to resolve the issue directly with the customer.

-Cash handling: Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer and other cash handling requirements. Responsible for bank deposits or bank pick-ups. Balance individual batch receipts with store sales reports at end of day and assist with resolving over/shorts as needed.

-Loan processing: Perform necessary customer verifications to validate information presented. Accurately process loans and transactions per company policy.
Compliance: Responsible for compliance with company/State policy and procedures including Federal regulation where applicable.

-Inbound/Outbound calls: Answer telephone inquiries in response to general questions, customer applications, requests or other issues. Place outgoing customer courtesy and collection calls in accordance with federal regulations and store operating procedures.

-Brand Ambassador: Promote the Check ‘n Go brand professionally and ensure store appearance (internal and external) is maintained to company standards. Assist in the execution of all Company marketing plans and programs, ensuring precise and timely set-up, excellent execution and within established deadlines. Build business-to-business partnerships.

-Store operation: Responsible and accountable for operations, development and training necessary for store achieving metric targets. Coordinate and maintain store staff schedule. Assist in covering other locations within
the district. Support store staff to ensure excellent customer service and embodiment of Sales culture.

• Informed customers of current store promotions to encourage additional sales purchases.
• Greeted customers and helped with product questions, selections, and purchases.
• Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs.
• Issued receipts and processed refunds, credits, or exchanges.
• Displayed merchandise by arranging in appealing ways to boost sales.
• Answered questions about store policies and addressed customer concerns.
• Raised brand awareness through participation in community events, sponsorships, and local advertising efforts.
• Ensured compliance with company policies throughout the entire sales process-from initial contact to post-sale followup.
• Negotiated contracts with clients, resulting in mutually beneficial agreements and long-term partnerships.
• Coordinated installation schedules with technicians, ensuring timely service delivery and minimal disruption for clients.
• Maintained up-to-date knowledge of products and services to effectively communicate benefits to customers.

• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Responded to telephone and in-person requests for information.
• Provided sales and customer service assistance to walk-in traffic
• Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
• Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
• Followed up with existing customers to provide additional support and address concerns.

• Assisted customers by answering questions and fulfilling requests.
• Maintained a clean and organized store environment, contributing to a positive customer experience.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Supported visual merchandising efforts by maintaining attractive displays and keeping the sales floor wellstocked.
• Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
• Assisted with inventory management tasks, ensuring accurate stock levels and timely product replenishment.
• Built rapport with customers through active listening skills, leading to strong relationships and return visits.
• Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties.
• Worked collaboratively within a diverse team of associates reflecting varied backgrounds and experiences.
• Collaborated with team members to achieve sales targets and consistently exceeded performance goals.
• Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.

• Built relationships with customers to encourage repeat business.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Greeted customers and helped with product questions, selections, and purchases.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.