Preston Greco
Helpdesk Manager
Summerville,SC
Summary
Experienced Information System Security Officer and IT Support Professional with a strong track record in the United States Army. Skilled in network security, information assurance, and IT project leadership, including training 750+ users and managing help desk teams. Adept at technical troubleshooting, customer service, and fostering teamwork to enhance system performance and data integrity.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Helpdesk Manager
United States Army
02.2023 - Current
- Led and mentored a team of six IT specialists, enhancing their skills and ensuring support for the company's IT infrastructure.
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
- Oversaw multiple projects simultaneously and ensured tasks were efficiently completed.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Information Management Officer
United States Army
11.2022 - 05.2025
- Collaborated with IT professionals in the design, implementation, maintenance of databases.
- Conducted training sessions on how to use different types of software applications.
- Resolved problems associated with hardware and software malfunctions or system failures.
- Provided technical support in the development of databases, applications, and software systems.
- Served as a central point of contact for any information-related queries or concerns from internal or external parties as required.
Help Desk Technician
Army
08.2021 - 05.2023
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.
Education
Associate of Applied Science - General Studies
Austin Peay State University
Clarksville, TN09.2034
Bachelor of Science - Cyber Security
Western Governors University
Salt Lake City, UT05-2026
Skills
- Active Directory management
- Proficient in ticketing systems
- Remote support
- Issue resolution
- Excellent communication
- End-user training
- Implementation of security protocols
- Microsoft 365 Products
Certification
- DoD Cyber Security Fundamentals
- Supported Command Integration Program
- Organizational Unit Administrator Certificate
- Leadership Development Training – U.S. Army Basic Leader Course (BLC)
- CompTIA Security+ (Currently Pursuing)
Timeline
Helpdesk Manager
United States Army
02.2023 - Current
Information Management Officer
United States Army
11.2022 - 05.2025
Help Desk Technician
Army
08.2021 - 05.2023
Associate of Applied Science - General Studies
Austin Peay State University
Bachelor of Science - Cyber Security
Western Governors University
Similar Profiles
Zena HernandezZena Hernandez
Military Police Officer at United States Army/United States Army ReservesMilitary Police Officer at United States Army/United States Army Reserves
Ann Q. PhamAnn Q. Pham
Drill Sergeant at United States Army Reserve, United States ArmyDrill Sergeant at United States Army Reserve, United States Army
Travis TorrelloTravis Torrello
Logistics & Medical Material Management at United States Army/ United States Army ReservesLogistics & Medical Material Management at United States Army/ United States Army Reserves
Saul Rodelas MontielSaul Rodelas Montiel
91B10 Wheeled Vehicle Mechanic at United States Army Reserve, United States Army91B10 Wheeled Vehicle Mechanic at United States Army Reserve, United States Army
AJ MILLERAJ MILLER
Senior Deployment & Training Specialist at Mars, Inc.- Mars Veterinary HealthSenior Deployment & Training Specialist at Mars, Inc.- Mars Veterinary Health