Preston Pearson
Piedmont
Summary
Dynamic business professional with over 6 years of expertise in operations, team leadership, and compliance. Proven success in managing employee performance, effectively resolving escalations, and driving onboarding and training initiatives. Skilled in cross-functional coordination and reporting, with a strong commitment to maintaining policy compliance and enhancing organizational efficiency. Ability to foster a collaborative work environment that supports both team and individual growth.
Overview
11
11
years of professional experience
Work History
Sales & Operations Manager
Verizon Wireless
Anderson, South Carolina
12.2021 - Current
- Optimized daily operational workflows across POS and inventory systems, ensuring 100% compliance with Verizon policies within 6 months through targeted process enhancements.
- Managed escalations according to defined service-level expectations, balancing customer experience with policy requirements.
- Coordinated with inventory, technical support, fraud, and leadership teams to resolve complex operational issues and ensure timely resolutions.
- Monitored a comprehensive reporting framework for operational indicators, driving informed decision-making and fostering a proactive approach to process improvement.
- Identified process gaps in device activation and billing corrections, reducing rework by 10% within 6 months while maintaining accurate records under strict audit requirements.
- Full-time
Air Traffic Controller
United States Army
United States
10.2015 - 10.2021
- Led and supervised day-to-day operations for a team of personnel, ensuring consistent execution of assigned tasks and operational objectives.
- Planned, assigned and monitored workloads to meet deadlines while maintaining standards and performance expectations.
- Tracked personnel readiness, task completion, and performance metrics to support operational planning while implementing adjustments to improve workflow and risk considerations.
- Directed high-pressure scenarios, ensuring safe aircraft operations through effective decision-making and problem-solving.
- Facilitated communication between pilots and ground teams to support timely aircraft departures and arrivals.
Education
Bachelors - Business Administration
Liberty University
Virginia12-2023
Skills
- Audit Readiness
- Conflict Resolution & Escalation Management
- Operational Accuracy & Data Integrity
- Operational Reporting
- Process Execution & Optimization
- Risk Mitigation
- Sensitive Data Handling
- Workflow Management
- Staff management
- Goals and performance
- Shipping and receiving
- Distribution management
Languages
English
Native or Bilingual
Timeline
Sales & Operations Manager
Verizon Wireless
12.2021 - Current
Air Traffic Controller
United States Army
10.2015 - 10.2021
Bachelors - Business Administration
Liberty University