Princess Durham
Columbia
Summary
Dynamic Staffing Coordinator with extensive experience at Reliant Healthcare Services, excelling in patient scheduling and compliance management. Proven ability to enhance operational efficiency and foster strong relationships with healthcare professionals. Skilled in electronic health records management and delivering exceptional customer service, ensuring optimal patient care and satisfaction.
Overview
23
23
years of professional experience
Work History
Staffing Coordinator
Reliant Healthcare Services
Sumter
11.2025 - Current
- Coordinated staffing schedules for healthcare professionals across multiple facilities.
- Collaborated with hiring managers to understand staffing needs and job requirements.
- Coordinated and planned work shift schedules according to availability.
- Maintained relationships with current and potential vendors to source candidates for open positions.
- Monitored performance of temporary staff members throughout their assignment duration.
CNA
Wildewood Downs
Columbia
09.2024 - Current
- Assisted residents with daily living activities and personal hygiene needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Documented patient care activities accurately in electronic health records.
- Trained new staff on company policies and best caregiving practices thoroughly.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
Staffing Scheduler / Resident Scheduler
CCH Healtcare
01.2018 - 01.2025
- Supported team members by providing timely updates on scheduling conflicts.
- Assigned tasks to appropriate personnel based on their skill level and availability.
- Facilitated procedures surrounding employee termination, transfer and discipline.
- Conducted interviews and assessed candidate qualifications for various positions.
- Facilitated orientation sessions for new hires.
- Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
Healthcare Customer Service Representative
Cornerstone Clinic
01.2011 - 01.2016
- Maintained thorough and accurate documentation in the electronic health record system.
- Addressed patient inquiries and resolved issues with empathy and professionalism.
- Coordinated communication between patients and medical staff to ensure clarity.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Certified Nursing Assistant (CNA)
Pineville Rehab
01.2003 - 01.2011
- Provided compassionate care to patients in various healthcare settings.
- Assisted with daily living activities, promoting patient independence and comfort.
- Educated patients and families on health management and safety practices.
- Documented patient care activities accurately in electronic health records.
Education
Medical Technician Certificate -
York Technical College
Rock Hill, SC05-2015
Certified Nursing Assistant (CNA) -
York Technical College
Rock Hill, SC09-2000
High School Diploma -
Northwestern High School
Rock Hill, SC01-1999
Skills
- Healthcare customer service
- Compliance management
- Healthcare regulations
- Customer service
- Strong organization
- Patient scheduling and coordination
- HIPAA compliance
- Electronic health records management
- Certified nursing assistant (CNA)
- Administrative support
- Insurance and billing assistance
- Microsoft Office proficiency
- Kronos expertise
- PointClickCare familiarity
- CRM tools experience (Salesforce, Zendesk)
References
Available upon request
Timeline
Staffing Coordinator
Reliant Healthcare Services
11.2025 - Current
CNA
Wildewood Downs
09.2024 - Current
Staffing Scheduler / Resident Scheduler
CCH Healtcare
01.2018 - 01.2025
Healthcare Customer Service Representative
Cornerstone Clinic
01.2011 - 01.2016
Certified Nursing Assistant (CNA)
Pineville Rehab
01.2003 - 01.2011
Medical Technician Certificate -
York Technical College
Certified Nursing Assistant (CNA) -
York Technical College
High School Diploma -
Northwestern High School