Princess Suber
Newberry
Summary
To secure a position that will enable me to assist customers professionally and provide the highest level of service. Also seeking employment will allow me to grow and strengthen my knowledge.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Clinton Newberry Natural Gas Authority
04.2019 - Current
- I maintain a positive, empathetic and professional attitude toward customers at all times
- I also respond promptly to customer inquiries
- I Communicate with customers through various channels, acknowledging and resolving customer complaints, process orders, forms, applications, and requests
- I keep records of customer interactions, transactions, comments and complaints
- I make sure I provide feedback on the efficiency of the customer service process.
Assistant Customer Service Manager/ Bookkeeper
Food Lion
11.2005 - 04.2019
- As an Assistant Customer Service Manager at Food Lion I provided support to managers in customer service centers by taking on a range of duties, from dealing with customer complaints and monitoring service inquiries to administering payroll
- Also ensured that the best possible service is provided to customers and that members of staff adhere to laws, regulations, and policies
- I monitored compliance, provided high standards of customer service, maintained records, etc
- As a bookkeeper I recorded financial transactions, maintain financial records, fact check financial data and update financial statements
- I also ensured that accounts were current and accurate, using specialized software, spreadsheets and other tools to track and manage data
- I documented transaction details, entered financial transactions in databases, organizing financial reports, fact-checking accounts and notifying senior staff of accounting errors
Education
Diploma -
Newberry High School
Newberry, SCPatient Care Technician Certification -
Piedmont Technical College
Newberry, SCSome College - Nursing
Newberry College
Newberry, SCBBA - Human Resources Management
Strayer University
Washington, DC09.2024
Skills
- Proven ability to give positive customer service to consumers
- Highly skilled at assisting customers and tending to their needs
- Ability to adapt to change
- Resilience, patience and humility
- In-depth knowledge regarding customer complaints
- Proficient in Word, PowerPoint, Outlook Express & Publisher
- Able to give accurate and detailed information to customers and management
- Ability to respond quickly
- Complete assignments promptly
Timeline
Customer Service Representative
Clinton Newberry Natural Gas Authority
04.2019 - Current
Assistant Customer Service Manager/ Bookkeeper
Food Lion
11.2005 - 04.2019
Diploma -
Newberry High School
Patient Care Technician Certification -
Piedmont Technical College
Some College - Nursing
Newberry College
BBA - Human Resources Management
Strayer University
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