Quanta Mcclinton
Gable,SC
Summary
Self-confident and optimistic individual possessing the ability to work under pressure and provide excellent customer service. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Concentrix
03.2023 - Current
- Provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency
- Help customers enroll in Medicare/Medicaid and Billing, Working with RX claim
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Medical Assistant
Sumter County Disabilities & Special Needs Board
05.2017 - 03.2023
- Scheduling appointments, performing one to one care with consumers, by assisting them with daily tasks such as cleaning, bathing, cooking, eating, dressing, medications, etc.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
Vocational Specialist
Florence County Disabilities & Special Needs Board
12.2014 - 12.2021
- Assisting with job coaching, assembly work, general clerical work including updating records, data entry, filing, matching paperwork, looking up information on websites/ warehouse assisting with Honda packing and loading
- Developed customized career plans for clients, resulting in improved job placement rates.
- Collaborated with employers to create suitable job opportunities for clients, fostering strong community partnerships.
CNA - Certified Nursing Assistant PRN
COMMANDER NURSING HOME
03.2020 - 03.2021
- Turning or moving patients, Gathering medical supplies, Bathing patients, Grooming patients by brushing their hair, teeth, shaving them, etc
- Feeding patients and documenting their food and liquid intake, Checking vital signs such as blood pressure and heart rate, Answering patient calls, Documenting information, Cleaning rooms and bed linens, Stocking supplies, Assisting with some medical procedures, Safety procedures, Transporting patients, Taking care of wounds
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Customer Service/ Cashier
Family Dollar
01.2014 - 05.2014
- Performing face to face with customers in making purchases, cleaning, cycle counts, bank deposits, etc.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Customer Service/Agent
Sykes Enterprise
11.2012 - 08.2013
- Worked as an Agent for Bank of America by assisting customers with credit card accounts, Opening accounts, Making Payments, reporting lost/stolen cards, etc.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Strengthened relationships with clients through proactive follow-up on pending issues and concerns.
- Implemented new strategies to reduce average call handle time while maintaining excellent service quality.
- Adapted seamlessly to new systems and processes as needed, maintaining consistent productivity levels throughout transitions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Education
Bachelor of Art - Art
Ashford University
High School Diploma -
East Clarendon High School
Skills
- Tendency to be reliable, dependable, and act with integrity at work
- Excellent written, verbal and interpersonal communication skills
- Microsoft Excel
- Credit Card Payment Processing
- Microsoft Word
- Microsoft PowerPoint
- Technical Support
- Critical Thinking
- Clerical Support
- Medical Terminology Knowledge
- Productive worker with positive attitude and work ethics
- Planning and organizing: Exceptional at prioritizing and organizing information
- Well-mannered, respectful, trustworthy and courteous
- Friendly demeanor
- Microsoft Word, Excel and PowerPoint
- Forklift Experience
- Project Management Abilities
- Records Preparation
- Typing Proficiency
- Spreadsheets
- Documentation
Certification
Certified Nursing Assistant (CNA)
June 2018
First Aid Certification
CPR Certification
BLS Certification, CPR Certified
First Aid Certified
Med Tech Certified
Timeline
Customer Service Representative
Concentrix
03.2023 - Current
CNA - Certified Nursing Assistant PRN
COMMANDER NURSING HOME
03.2020 - 03.2021
Medical Assistant
Sumter County Disabilities & Special Needs Board
05.2017 - 03.2023
Vocational Specialist
Florence County Disabilities & Special Needs Board
12.2014 - 12.2021
Customer Service/ Cashier
Family Dollar
01.2014 - 05.2014
Customer Service/Agent
Sykes Enterprise
11.2012 - 08.2013
Bachelor of Art - Art
Ashford University
High School Diploma -
East Clarendon High School
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