Summary
Overview
Work History
Education
Skills
Timeline
Generic

QUARTIKA WILLIAMS

Columbia

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

28
28
years of professional experience

Work History

Customer Service Representative

Teleperformance USA
07.2022 - 11.2025
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Educated customers on special pricing opportunities and company offerings.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Store Manager

Petroleum Developers
04.2010 - 07.2022
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Trained and mentored associates to teach daily tasks and procedures.

Customer Service Representative

Kelly Services
06.2008 - 03.2010
  • Explained benefits, features and recommendations to maximize client retention.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Provided customers with quality insurance.

Cashier

Hardees Restaurant
10.1997 - 06.2008
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.

Education

High School Diploma -

CA Johnson High
Columbia, SC

Skills

Team Leadership

Sales Promotion

Customer Service

Timeline

Customer Service Representative

Teleperformance USA
07.2022 - 11.2025

Store Manager

Petroleum Developers
04.2010 - 07.2022

Customer Service Representative

Kelly Services
06.2008 - 03.2010

Cashier

Hardees Restaurant
10.1997 - 06.2008

High School Diploma -

CA Johnson High
QUARTIKA WILLIAMS