Zanquaisha Johnson
Clinton
Summary
Dynamic professional with a strong background in talent acquisition and case management at the Department of Social Services. Proven ability to enhance recruitment processes and improve client support through effective communication and database management. Skilled in Microsoft Office Suite and adept at fostering team collaboration to achieve high customer satisfaction.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Case Manager
Department of Social Services
Greenville
10.2024 - 04.2025
- Assisted clients with understanding child support processes and requirements.
- Reviewed case files for accuracy and completeness of information.
- Maintained contact with employers regarding employment verification, wage withholding orders, and payment status updates.
Talent Acquisition Intern
I Talk To Strangers
01.2024 - 05.2024
- Assisted in sourcing candidates through social media and job boards.
- Conducted initial phone screens, scheduled interviews, and coordinated travel arrangements for candidates.
- Maintained an up-to-date database of applicants, including resumes, contact information, interview notes.
Recruiter for Oriention Leadership
Wingate University
Wingate
08.2022 - 05.2024
- Screened resumes and applications for potential candidates based on qualifications.
- Coordinated interview schedules between candidates and faculty members effectively.
- Assisted in onboarding new hires to facilitate smooth transitions into roles.
Assistant Store Manager
Citi Trends
Monroe
09.2022 - 02.2024
- Trained new employees on customer service and sales techniques.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Education
Master of Science - Social Work
Wingate University
Wingate, NC 08.2025 - 10.2025
Bachelor of Science - Human Services
Wingate University
Wingate, NC 08.2021 - 05.2025
Skills
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), experience with HRIS (Workday, BambooHR)
- Talent acquisition/recruitment
- Knowledge of payroll software, data entry, and database management skills
Certification
- Mental Health First Aid - Youth and Adult
Timeline
Master of Science - Social Work
Wingate University
08.2025 - 10.2025
Case Manager
Department of Social Services
10.2024 - 04.2025
Talent Acquisition Intern
I Talk To Strangers
01.2024 - 05.2024
Assistant Store Manager
Citi Trends
09.2022 - 02.2024
Recruiter for Oriention Leadership
Wingate University
08.2022 - 05.2024
Bachelor of Science - Human Services
Wingate University
08.2021 - 05.2025