Queeneka Howard
Lexington
Summary
Dedicated and compassionate professional with extensive experience in customer service, case management, caregiving, and retail support. Proven ability to foster positive relationships while effectively solving problems and addressing client needs in dynamic environments. A strong advocate for client satisfaction, consistently striving to enhance the overall experience through attentive support and personalized solutions. Committed to delivering exceptional service and driving positive outcomes for clients and organizations.
Overview
11
11
years of professional experience
Work History
Case Manager
Lexington County Department of Social Services
04.2024 - 03.2026
- Developed individualized service plans tailored to client needs and goals.
- Maintained accurate case records and coordinated community support services.
- Monitored client progress and adjusted plans as needed.
Cashier / Floor Associate
Marshalls
Columbia, SC
01.2023 - 03.2024
- Processed customer transactions efficiently, ensuring accurate cash handling and balance.
- Assisted customers with inquiries, providing product information and resolving issues promptly.
Customer Service Representative
TTI Summer Job
03.2021 - 08.2021
- Provided professional support through phone and email communication.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Caregiver
Love & Care Nursery
01.2015 - 01.2020
- Facilitated daily living activities to enhance quality of life for individuals in care.
- Monitored and maintained a clean, safe, and inviting space to enhance overall guest experience.
Education
Master’s in Organizational Leadership -
Columbia International University
Bachelor of Science - Psychology
Columbia International University
Skills
- Customer engagement
- Effective case oversight
- Effective communication
- Strategic leadership
- Effective problem resolution
- Proficient in computer applications
- Documentation and reporting
- Active listening
Timeline
Case Manager
Lexington County Department of Social Services
04.2024 - 03.2026
Cashier / Floor Associate
Marshalls
01.2023 - 03.2024
Customer Service Representative
TTI Summer Job
03.2021 - 08.2021
Caregiver
Love & Care Nursery
01.2015 - 01.2020
Bachelor of Science - Psychology
Columbia International University
Master’s in Organizational Leadership -
Columbia International University