Queenishia Mcdonald
Anderson
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Dispatcher
Uhaul Moving And Storage
06.2022 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Negotiated with vendors for better rates on communication equipment, improving budget efficiency.
Customer Service Representative
HGS - Hinduja Global Solutions
01.2018 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Anderson Five Charter School
05-2014
Skills
- Data Entry
- Dispatching procedures
- Prioritizing calls
- Customer Service
- Active Listening
- Critical Thinking
- Call center experience
- Conflict Resolution
Timeline
Dispatcher
Uhaul Moving And Storage
06.2022 - Current
Customer Service Representative
HGS - Hinduja Global Solutions
01.2018 - 03.2022
High School Diploma -
Anderson Five Charter School
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