Quendolyn Felder
Orangeburg
Summary
Entrepreneurial, driven, and hardworking substitute teacher with distinguished knowledge of child development. Excels at working closely with students to maintain progression and effectively manage behavioral issues. Commits to keeping up with lesson plans to ensure engaging and enjoyable classrooms. Proven track record of leading student discussions and providing individualized instruction. Communicates effectively with administrators, faculty, and parents. Well-versed in educational standards and innovative teaching methods.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Substitute Teacher/Long Term Substitute
Kelly Education/ Kelly Services
11.2024 - Current
- Developed and implemented engaging lesson plans aligned with state standards to promote student learning and growth toward success.
- I have had to find a way to differentiate instruction to meet the diverse needs of students, including those with special needs and English language learners to best help them succeed.
- Utilize a variety of instructional strategies, such as cooperative learning, hands-on activities, and technology integration, to enhance student engagement and understanding of the lessons being discussed.
- Create a positive classroom environment that fosters respect, inclusivity, a love for learning while keeping students engaged.
- Collaborate daily with colleagues on my grade-level teams to develop curriculum materials, share best practices, and ensure consistency across all classrooms at all times, creating a unified flow.
- Integrate technology tools into daily lessons to enhance instruction and engage students in interactive learning experiences, from videos, to interactive quizzes, and group led roundtable discussions.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Licensed Life Insurance Agent
PFS Investments
10.2023 - Current
- Built strong relationships with clients by delivering exceptional customer service and promptly addressing their inquiries or concerns.
- Educated clients on the features, benefits, and exclusions of different insurance policies to help them make informed decisions for their futures and the futures of their families.
Independent Contractor
NexRep LLC.
02.2022 - 08.2024
- I worked as an Independent Contractor with the Teladoc campaign. I assisted customers with scheduling medical visits, account questions and general account maintenance.
- I also assist potential customers who may not have the services with whatever questions they may have about what Teladoc is and does.
- My day to day consists of making sure customers are priority and that they feel heard and taken care of.
Independent Contractor
NexRep LLC.
09.2017 - 10.2017
- I currently work with NexRep LLC. as an Independent Contractor handling Direct TV sales calls. I am responsible for assisting customers complete their purchase orders for products that are seen on television.
- I complete the entire purchase order, offer upsells, and also down sells. This is a position that answers inbound calls only.
Field Sales Representative
PFP SERVICES
07.2016 - 03.2017
- I assist customers with finding the need for supplemental benefit products such as Life and Health Products.
- I also answer any questions they may have regarding any existing products and or claims.
Insurance Advisor
Intermedia Marketing Solutions
08.2013 - 02.2015
- I worked as an Insurance Advisor for Blue Cross Blue Shield of Alabama through InterMedia Marketing Solutions.
- In this position I assist customers with policy questions or concerns.
- I also had the ability to help them sign up for new plan options that have been put in place.
- I equipped them with tools necessary to get their needs met in the event it is not within my power to do so.
- I had to be knowledgeable of all the current changes with insurance that are taking place.
- I always had to ensure my customer service skills are up to par and on display.
- The customers are being assisted over the phone so I had to always make sure that they can tell through my tone of voice I am delighted to assist them.
- During my time on this job I have had an impact when it came to the use of the systems required to assist customers.
- I grasp knowledge quickly and I am a very fast learner.
- I also have the ability to find more efficient ways to assist customers that may also save time.
- In doing so our customers are more satisfied because their call time is cut down.
Professional Teller
Bank of America
10.2012 - 08.2013
- In this position I serviced customers with their banking needs.
- I was responsible for handling whatever transactions they were in need of, sometimes several at once.
- The transactions ranged from account inquiries to large monetary transactions or issuing cashiers check and money orders.
- I was also in charge of my own teller window and ensuring it was supplied daily to fully assist customers.
- While I was in this position I had a great impact on customers with my bubbling personality and excellent customer service skills.
- I also showed great focus and skill maintaining my window and balancing accuracy.
- This in turn made a way to slowly advance and receive greater responsibility.
Customer Service Representative
West At Home Inc.
03.2012 - 08.2013
- I was an at home service agent for West At Home Incorporated.
- Within this position I assist customers who call in with placing orders with various companies.
- I also assisted with service issues that they may have had with orders or service issues.
- This required great customer service skills as well as phone skill and multitasking.
- I was required to use my computer skills in conjunction with assisting customers in a timely manner.
Universal Agent
InterMedia Marketing Solutions
01.2012 - 09.2012
- As a Universal Agent with InterMedia Marketing it was my job to service our contracted client's customer base.
- It was vital that I provide each and every customer with great customer service at all times no matter the situation.
- I assisted the customers with obtaining new services or upgrading their current services provided through the client.
- Up selling products was also a key part in my day to day position along with great customer service.
- Interacting with customers was my day to day job as well as updating customer information and working as part of a team.
- Also as a Sales Verifier it was my job to verify agent sales confirmations and process sales.
- I have also been working in the role of Lead Agent assisting other Agents when Supervisors are not available or with other agents.
Assistant Manager and Lead Server
The Crab Pitt
08.2010 - 12.2011
- As the Assistant Manager I was responsible for maintaining the systematic flow of the restaurant floor and kitchen.
- I am responsible for handling corrective actions, inventory, supplies orders and maintaining a clean and friendly atmosphere for all customers to enjoy.
- I was always in direct contact with the Owners, Managers, Lead Servers and the heads of the kitchen staff to ensure everyone was always in sync.
- It was my duty to always ensure the customers are happy, satisfied and has a need to come back because of great customer service and team work portrayed among the staff.
Education
Some College - Business Management
South Carolina State University
Orangeburg, SC11.2007
Skills
- Sales
- Organizational skills
- Account management
- Marketing
- Insurance sales
- Communication skills
- Customer service
- Typing
- Negotiation
- Upselling
- Results-focused
- Proficient in [software]
- Activity management
Certification
- Ordained Pastor, 05/20/22, Present, Currently work alongside my husband with our ministry in Walterboro, SC.
- Driver's License, 11/01/22, 11/01/30
- Insurance Producer License, 10/01/23, 12/01/26
- Life Insurance License, 10/01/23, 12/01/26
Publications
- Healed Whole and Refined; Prayer Journal, 11/01/24
- Bibles Babies and Business, 10/01/22
Timeline
Substitute Teacher/Long Term Substitute
Kelly Education/ Kelly Services
11.2024 - Current
Licensed Life Insurance Agent
PFS Investments
10.2023 - Current
Independent Contractor
NexRep LLC.
02.2022 - 08.2024
Independent Contractor
NexRep LLC.
09.2017 - 10.2017
Field Sales Representative
PFP SERVICES
07.2016 - 03.2017
Insurance Advisor
Intermedia Marketing Solutions
08.2013 - 02.2015
Professional Teller
Bank of America
10.2012 - 08.2013
Customer Service Representative
West At Home Inc.
03.2012 - 08.2013
Universal Agent
InterMedia Marketing Solutions
01.2012 - 09.2012
Assistant Manager and Lead Server
The Crab Pitt
08.2010 - 12.2011
Some College - Business Management
South Carolina State University
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