Quimir Ferrell
Boiling Springs
Summary
Skilled in cleaning and sanitization, I excelled at Spartanburg Regional Hospital by implementing effective infection control methods, enhancing patient safety. Adept in customer service, I resolved high-stress disputes, boosting loyalty at Loews Home Improvement. My teamwork and problem-solving skills ensured efficient task prioritization and conflict resolution, contributing to a cleaner, customer-focused environment.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Environmental Services Housekeeper
Spartanburg Regional Hospital
2024.01 - Current
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
Customer Service Representative
Lowes Home Improvment
2023.02 - 2023.12
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Millhouse Logistics
2022.06 - 2023.01
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
No Degree - Business
Claflin University
Orangeburg, SC2021-11
High School Diploma -
Spartanburg High School
2250 East Main Street2020-05
Skills
- Cleaning and sanitizing
- Cleaning techniques
- Cleaning and sanitation
- Team collaboration
Timeline
Environmental Services Housekeeper
Spartanburg Regional Hospital
2024.01 - Current
Customer Service Representative
Lowes Home Improvment
2023.02 - 2023.12
Customer Service Representative
Millhouse Logistics
2022.06 - 2023.01
No Degree - Business
Claflin University
High School Diploma -
Spartanburg High School