Cherie Couche

Universal Banker

Truist Bank

07.2017 - Current

Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards.
Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
Maintained accuracy in daily transaction reporting, reconciling discrepancies promptly to ensure seamless accounting operations within the branch.
Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
Ensured a consistent and positive customer experience by upholding high standards of professionalism, courtesy, and responsiveness in all interactions.