Rachel Gregory
Beech Island
Summary
Resourceful professional in administrative management known for high productivity and efficient task completion. Possess specialized skills in workflow coordination, staff supervision, and process improvement. Excel in communication, leadership, and problem-solving to enhance team performance and achieve organizational goals.
Overview
10
10
years of professional experience
Work History
Front Office Coordinator
West Haven Pediatric Dentistry
North Augusta
08.2024 - Current
- Trained new staff on insurance procedures and best practices for efficient workflow.
- Reviewed documentation submitted by clients prior to issuing insurance policies, ensuring accuracy and completeness.
- Negotiated with insurance companies to obtain the best possible coverage for patient treatments.
- Handled billing and invoicing tasks, ensuring accuracy and timely payments.
- Maintained general office organization and cleanliness.
- Managed office supply inventory, placing orders and controlling costs.
- Maintained patient records with strict adherence to confidentiality and privacy regulations.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Managed front desk operations during shifts worked.
- Compiled and prepared reports and documents, supporting management decision-making.
- Managed multi-line telephone system, efficiently directing incoming calls to appropriate departments.
- Resolved patient issues and inquiries promptly, ensuring satisfaction and maintaining trust.
- Assisted with financial reporting, providing essential data for budgeting and planning.
Treatment Coordinator
Evans Family Dental Associates
Evans
07.2021 - 01.2024
- Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
- Oversaw the inventory of patient care supplies, ensuring availability and cost-effectiveness.
- Processed patient intake information and updated medical records prior to treatment.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Managed patient scheduling, appointment reminders, and follow-up calls.
- Maintained records management system to process personnel information and produce reports.
- Built and established strong partnerships with teams, vendors and contractors.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Office Manager
Augusta Dental Center
Augusta
09.2015 - 05.2020
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Delegated work to staff, setting priorities and goals.
- Used judgment and initiative in handling confidential matters and requests.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Supervised staff members, organized schedules and delegated tasks.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Managed inventory of laboratory supplies and reagents, ensuring availability and minimizing waste.
- Conducted daily laboratory maintenance, including cleaning and organizing.
- Utilized aseptic techniques to prevent contamination and ensure the integrity of samples and cultures.
- Adhered to strict HIPAA guidelines to maintain patient and medical record confidentiality.
- Utilized mobile imaging and x-ray equipment in trauma centers, operating rooms, emergency rooms, and patient bedsides.
- Ensured compliance with HIPAA regulations when handling confidential patient information.
Education
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ06-2026
High School Diploma -
North Augusta High School
North Augusta, SC06-2012
Some College (No Degree) - Nursing
Aiken Technical College
Aiken, SCSkills
- Writing and Analytical Skills
- Detail-Oriented, Exceptional problem-solving and troubleshooting skills
- Strong communication and interpersonal abilities, capable of working effectively with diverse teams
- Data analysis
- Data entry software
- Problem solving
- Quality control
Timeline
Front Office Coordinator
West Haven Pediatric Dentistry
08.2024 - Current
Treatment Coordinator
Evans Family Dental Associates
07.2021 - 01.2024
Office Manager
Augusta Dental Center
09.2015 - 05.2020
Bachelor of Science - Health Administration
University of Phoenix
High School Diploma -
North Augusta High School
Some College (No Degree) - Nursing
Aiken Technical College