Rachel Hequembourg
Greenville
Summary
Dynamic Regional Manager with a proven track record at Wright, enhancing operational efficiency and driving profitability. Expert in multi-site management and leadership development, successfully doubling client base and staffing. Skilled in strategic planning and client relationship management, fostering growth and delivering exceptional service across diverse teams.
Overview
19
19
years of professional experience
Work History
Regional Manager
Wright
Greenville
03.2021 - Current
- Lead 50+ offices nationwide, collaborating with senior leadership to optimize operational efficiency and financial performance
- Develop and implement best practices to enhance profitability, streamline operations, and improve service delivery
- Coach and mentor upper management and direct reports, driving leadership development and succession planning
- Oversee daily operations, financial performance, inventory control, and fleet management
- Conduct monthly audits, compliance checks, and performance evaluations to ensure business growth and accountability
- Foster client retention and market expansion through strategic relationship management
Operations Manager
Wright
Greenville
03.2021 - Current
- Doubled staffing and client base, overseeing a team of 100+ employees
- Managed financial reporting, purchasing, and compliance initiatives to ensure operational excellence
- Built and maintained high-value customer relationships, acting as a key point of contact for major accounts
- Led cross-functional teams, improving communication and collaboration across departments
- Ensured adherence to safety regulations, labor laws, and company policies
- Spearheaded inventory control strategies, reducing waste and improving cost efficiency
District Manager
Precision Tune Auto Care
Greenville
09.2019 - 03.2021
- Managed four locations, leading turnaround efforts to transition underperforming sites into profitable centers
- Full P&L responsibility, overseeing financial planning, sales growth, and expense control
- Hired, trained, and mentored employees, fostering a customer-centric and high-performance culture
- Monitored Google Reviews and Listen 360 feedback to enhance customer experience
- Implemented inventory management and procurement strategies to optimize operational costs
Owner/Operator
Roly Poly
Greenville
03.2006 - 01.2021
- Successfully operated and managed all aspects of business with P&L accountability
- Increased profitability by optimizing labor and cost control strategies
- Led hiring, training, and performance management, ensuring top-tier service delivery
- Oversaw inventory, procurement, and compliance with sanitation regulations
- Built strong customer relationships and brand loyalty, driving business growth
Education
Bachelor’s Degree - Psychology
North Greenville University
Greenville, SC03-2020
Skills
- Multi-Site Operations Management
- Operational efficiency
- Team Leadership & Staff Development
- Performance evaluation
- Inventory management
- Customer relationship management
- Business development and planning
- Market expansion
- Client Relations & Business Development
- Project management
- Profit And Loss Management
- Sales & Revenue Growth Strategies
- Process Improvement & Compliance
Availability
Open to New Opportunities
Professional Skills And Certifications
- Leadership & Executive Coaching
- Budgeting & Financial Planning
- Team Building & Talent Development
- Sales & Revenue Growth Strategies
- Vendor & Client Relationship Management
- Risk & Compliance Management
Personal Information
Willing To Relocate: Yes
References
References available upon request.
Timeline
Regional Manager
Wright
03.2021 - Current
Operations Manager
Wright
03.2021 - Current
District Manager
Precision Tune Auto Care
09.2019 - 03.2021
Owner/Operator
Roly Poly
03.2006 - 01.2021
Bachelor’s Degree - Psychology
North Greenville University
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