Rachel Berry
Columbia
Summary
Dynamic leader with a proven track record at Real Floors, Inc., enhancing customer satisfaction and streamlining operations across multiple locations. Expert in hospitality services with a knack for effective communication and team leadership. Achieved significant improvements in efficiency and customer loyalty through innovative training practices and meticulous attention to detail. Looking to leverage these transferable skills to drive success in new role.
Overview
13
13
years of professional experience
Work History
Customer Service Manager
Real Floors, Inc.
03.2021 - Current
- Supervise and oversee the customer service team across two locations: Columbia, SC and Augusta, GA.
- Communicate with customers across multiple platforms to address inquiries and resolve concerns related to installations, invoices, estimates and other service matters.
- Coordinate and manage appointment scheduling while collaborating with various departments to facilitate timely and efficient installations.
- Process daily payroll for subcontractors and manage documentation to ensure accurate billing.
- Prepare and generate detailed cost estimates for flooring installation projects.
- Oversee and ensure the timely completion of end-of-month closeout processes for both branches.
Manager/Server/Bartender
Bourbon (Off Menu, LTD)
06.2015 - 03.2021
- Developed and implemented new training practices, including study guides and menu tests, to enhance staff confidence and expertise in menu offerings and products.
- Oversaw restaurant operations to ensure efficiency and smooth workflow while professionally and courteously resolving customer concerns.
- Developed expertise in Cajun-Creole cuisine, specialty ingredients, a rotating craft cocktail menu, and an extensive spirits selection to enhance guest experiences and drive increased sales.
Head Bartender
Utopia Food and Spirits
05.2012 - 06.2015
- Fostered strong relationships with patrons, leading to increased repeat business and enhanced customer loyalty.
- Ensured accurate register balances through precise billing, payment processing, and effective cash management.
- Managed daily front-of-house operations, while occasionally overseeing select back-of-house responsibilities.
Education
Completed Coursework - Fine Arts With A Concentration in Interior Design
Winthrop University
Rock Hill, SC01-2006
Completed Coursework - Nursing
Midlands Technical College
Columbia01-2004
Skills
- Team Leadership
- Strong Attention to Detail
- Strong work ethic
- Highly reliable
- Effective Communication Skills
- Proficient Task Management
- Expertise in Hospitality Services
- Effective Time Management
- Documentation and reporting
- Sharp memory
Timeline
Customer Service Manager
Real Floors, Inc.
03.2021 - Current
Manager/Server/Bartender
Bourbon (Off Menu, LTD)
06.2015 - 03.2021
Head Bartender
Utopia Food and Spirits
05.2012 - 06.2015
Completed Coursework - Fine Arts With A Concentration in Interior Design
Winthrop University
Completed Coursework - Nursing
Midlands Technical College
Similar Profiles
Hector CastejonHector Castejon
Flooring Installer at Real FloorsFlooring Installer at Real Floors
Jamie WenckJamie Wenck
Account Executive at Real FloorsAccount Executive at Real Floors
Frank HornFrank Horn
Warehouse Associate at Real FloorsWarehouse Associate at Real Floors