Rachel Molnar

• Coordinated wellness programs to enhance client engagement and satisfaction.
• Collaborated with team members to streamline operational processes.
• Monitored inventory levels of wellness products, ensuring availability for clients
• Managed 30+ incoming calls, emails and faxes per day from patients/ providers
• Managed up to 150 patients relations a month
• Supported implementation of feedback systems to improve service delivery.
• Collected and tracked information about participation and outcomes of individual programs.
• Served as a liaison between employees and management, addressing concerns related to workplace wellness policies and practices.
• Facilitated open communication channels within the organization regarding wellness goals and progress updates, maintaining transparency and accountability among all stakeholders involved in the process.
• Built productive relationships with vendors and on-site providers.
• Developed wellness programs targeted on specific groups and areas of wellness.
• Negotiated with health and wellness vendors to provide services at reduced cost, maximizing program's budget and reach.
• Developed and maintained positive relationships with community members, businesses and vendors to build trust and rapport.
• Helped clients set and achieve health and wellness goals.
• Monitored and evaluated program performance to determine value and quality.
• Developed and implemented comprehensive wellness programs to promote healthy lifestyles.
• Managed appointment scheduling and client communications efficiently.
• Created processes and procedures for Wellness Department
• Implemented Protocols for Patients to enhance their program experience
• Acted as main point of contact between Provider and Patients
• Acted as main point of contact between provider and vendors
• Ordered and billed out all patient lab orders, scheduled proper reviews and lab reorder if necessary
• Tracked all Lab and product orders to ensure they were received in a timely manner
• Scheduled and settled all patient appointments with Providers
• Created start to finish patient experience protocols for the entire wellness department including membership placement, billing cycles, medication order cycles, lab order cycles and in office appointment schedule until conclusion of selected program

• Developed comprehensive client consultation processes to enhance service personalization and satisfaction.
• Managed daily operations, ensuring efficient scheduling and resource allocation for optimal business performance.
• Implemented inventory management systems to streamline product ordering and reduce waste.
• Established marketing strategies utilizing social media platforms to increase brand visibility and customer engagement.
• Oversaw financial management, including budgeting and cash flow analysis, ensuring business profitability and sustainability.
• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Invested in employees, using training to keep them at the top of their game.
• Maintained a high standard of customer service through quality assurance checks.
• Negotiated contracts and agreements with business partners, vendors, and customers.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
• Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
• Interacted well with customers to build connections and nurture relationships.
• Managed purchasing, sales, marketing and customer account operations efficiently.

Unfortunately I did not get to do much here as this was the shutdown from Covid-19. I wanted to add this to show the trajectory of where I wanted my career to go. I have always loved homes in all capacity, building, design, land, client relations, all of it (My husband and I have bought and sold 5 homes so I am well versed in the process). I took my realtor exam and passed on the first try and was extremely excited to make way into this industry. When the shutdown happened, we sold our home and moved to Nevada to be closer to family, which is when I started my own business, The Lash Betty. I made this decision to go back to what I know and quickly learned how much I truly love management/ client relations. After owning this business for 2 years we decided Nevada was not right for us or our children. As a family we made the decision that we wanted to move to South Carolina which quickly felt like the best decision as our family is thriving here. I wanted to add this to show how capable I am of pivoting and easily learning new business skills.