Summary
Overview
Work History
Education
Skills
Timeline
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Rachel J Ward

North Myrtle Beach

Summary

Dynamic Owner/Operator with proficiency in inventory management and customer engagement, dedicated to fostering inviting environments and ensuring service excellence.

Overview

12
12
years of professional experience

Work History

Owner/Operator

Old Town Coffee & Roasters
Goleta
01.2018 - Current
  • Managed daily operations and staff scheduling for coffee shop.
  • Developed supplier relationships to secure quality coffee beans.
  • Oversaw inventory management, ensuring product availability and freshness.
  • Trained new employees in customer service and beverage preparation.
  • Created welcoming atmosphere through effective customer engagement practices.
  • Analyzed customer feedback to enhance service quality and product offerings.
  • Ensured compliance with health and safety regulations through regular inspections.
  • Established partnerships with local businesses for collaboration opportunities.

Crew Member

Trader Joe's
Santa Barbara
08.2013 - 12.2017
  • Processed cash register transactions accurately to facilitate customer purchases.
  • Provided outstanding customer service, fostering a pleasant environment for guests.
  • Oversaw inventory management by ordering water and juices as needed.
  • Regularly opened store and efficiently unloaded incoming trucks.
  • Quickly stocked shelves to maintain product accessibility.

Education

Psychology

Texas Woman's University
Denton, TX

Skills

  • Inventory management
  • Customer engagement
  • Effective communication
  • Time management
  • Flexible availability
  • Self-motivation
  • Strong work ethic

Timeline

Owner/Operator

Old Town Coffee & Roasters
01.2018 - Current

Crew Member

Trader Joe's
08.2013 - 12.2017

Psychology

Texas Woman's University

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Rachel J Ward