Rachell Hernandez
Conway
Summary
Productive barista with extensive experience at Starbucks, excelling in customer service and training. Proven ability to enhance service quality through feedback and attention to detail. Skilled in cash handling and food preparation, while fostering teamwork and efficiency. Bilingual in Spanish, committed to delivering exceptional hospitality and customized beverage experiences.
Overview
2
2
years of professional experience
Work History
Barista
Starbucks
Conway
02.2023 - Current
- Implemented feedback from customers to improve service quality and menu offerings.
- Adhered to health department regulations concerning sanitation standards.
- Provided customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
Barista Trainer
Starbucks
Florence
08.2024 - 04.2025
- Explained goals and expectations required of trainees.
- Conducted on-site trainings for baristas in proper brewing techniques and customer service etiquette.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
Education
Bachelor of Science - Nursing
Francis Marion University
Florence, SC05-2028
High School Diploma -
Conway High School
Conway, SC06-2024
Skills
- Team player
- Time management
- Opening and closing duties
- Cash handling
- Food preparation
- Attention to detail
- Fluent in Spanish
- Speedy and efficient
- Order taking
- Hospitality service
References
References available upon request.
Timeline
Barista Trainer
Starbucks
08.2024 - 04.2025
Barista
Starbucks
02.2023 - Current
Bachelor of Science - Nursing
Francis Marion University
High School Diploma -
Conway High School
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