Rachelle Brown
Edisto Island
Summary
Passionate about animal health and wellness. Professional in handling basic needs, care and exercise.
Overview
43
43
years of professional experience
Work History
Dog Pet Sitter
Rover.com
04.2015 - Current
- Offered companionship and playtime to pets, focusing on their emotional well-being.
- Kept detailed records of pet care activities, preferences, and any notable incidents.
- Furnished pets with food and water to foster nourishment for growth and development.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Played with the animals during visits to keep them entertained, exercised, and happy.
- Greeted customers and their pets upon arrival at pet sitting job, offering comfort and reassurance to both owners and animals.
- Conducted regular walks for dogs, ensuring physical activity and socialization.
- Observed any changes in behavior or health which might need medical attention from an owner or veterinarian.
- Monitored pets' health, noting any changes in behavior or condition, and communicated concerns to owners.
- Followed client instructions regarding feeding schedules, exercise routines, grooming needs.
- Met with owners to gather pet care information and discuss pet sitting duties.
- Reported any suspicious activity around properties where pet sitting jobs took place.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Offered animals exercise opportunities through walks and play activities.
- Provided overnight pet care for clients who needed extended coverage while away from home.
- Coordinated with pet owners regarding care plans and preferences, ensuring tailored services.
- Provided daily care for pets, including feeding, watering, and administering medication as per owner instructions.
- Educated pet owners on basic pet care and wellness, sharing insights and recommendations.
- Utilized pet care apps and software to update owners with photos and reports on their pets' well-being.
- Noted unusual behavior and contacted owners regarding health-related issues.
- Followed precise feeding instructions and schedules for animals under care.
- Communicated effectively with customers regarding scheduling changes or cancellations due to unforeseen circumstances.
- Fed animals twice daily and refilled water dish.
- Walked dogs regularly to promote exercise and maintain proper health and fitness.
- Checked in regularly with clients via phone or email to provide updates on their pets' activities while they are away.
- Emptied litter boxes, refilled with fresh litter and cleaned animal bedding.
- Delivered excellent service to pet owners to drive repeat business.
- Played with dogs and cats to maintain socialization and reduce stress.
- Developed strong bonds with pets, gaining their trust and ensuring a positive care experience.
- Offered every owner exceptional customer service and support as well as top-notch care to each animal.
- Administered medications and treatments as prescribed by veterinarians.
- Organized multiple bookings efficiently according to customer preferences while respecting personal boundaries between different households and pets.
- Implemented pet owners' specific care routines, ensuring consistency in pets' schedules.
- Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
- Managed multiple pet care assignments simultaneously, demonstrating strong organizational skills.
- Maintained cleanliness of pets' living areas, including the cleaning of litter boxes and cages.
- Ensured all pet medications were administered as instructed by owners.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Handled emergency situations calmly, taking necessary actions as per owner instructions or best practices.
- Ensured safety of pets during outdoor activities, preventing accidents or escapes.
- Walked and exercised dogs during owner absences.
- Maintained detailed records of each visit with notes about the animal's behavior and wellbeing.
- Fed each dog according to instructions provided by owner, ensuring proper portions were given and food was fresh.
- Maintained clean and orderly play yards, kennels and cages.
- Made sure that all areas frequented by the pets were kept clean and tidy at all times.
- Provided daily dog walking services, including leash-walking and off-leash playtime in a secure environment.
- Administered medications to animals.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
- Cleaned up after pets on walks, disposing of waste appropriately.
- Monitored dogs' behavior during walks and visits, intervening when necessary to ensure safety of the animal or other people.
- Managed overnight pet care, providing continuous companionship and security for pets.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Updated and maintained databases with current information.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Identified needs of customers promptly and efficiently.
Administration Officer
Double B Trucking & Logistics
Summerville
04.1990 - 04.2000
- Monitored office services mailbox for business support needs and requests.
- Processed payroll and managed employee records, ensuring compliance with legal requirements.
- Negotiated contracts with vendors and service providers to optimize costs and efficiency.
- Assisted organizational efforts by filing, entering data and answering phones.
- Compiled correspondence such as letters, memos and emails on behalf of senior staff members.
- Offered reception coverage to relieve staff during absences or breaks.
- Greeted guests and vendors to assist in navigating space.
- Supervised administrative staff, delegating tasks and managing workload distribution.
- Updated databases with new customer contact details or changes in existing accounts.
- Answered incoming telephone calls and responded to customer enquiries promptly and courteously.
- Managed and maintained office filing systems, ensuring all documents are accurately stored and easily retrievable.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Scheduled service and changed and ordered toner to keep printers and copiers functioning.
- Coordinated support to facilitate general office operations.
- Provided administrative support to senior management staff, including diary management, travel arrangements and document preparation.
- Handled incoming calls and directed callers to appropriate department or employee.
- Scheduled regular maintenance checks on office equipment such as computers or printers.
- Broke down boxes for garbage and recycling.
- Managed projects in alignment with time, budget and quality requirements.
- Encouraged and improved cross-department internal communication.
- Ensured that all incoming calls were answered promptly in a professional manner.
- Monitored stock levels within the office environment, placing orders when necessary.
- Handled correspondence, including drafting emails, memos, and reports for senior management.
- Received and distributed mail, letters and packages.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
- Implemented filing systems to improve document organization and retrieval.
- Generated and sent customer invoices, submitted payments and updates accounts.
- Maintained positive working relationship with fellow staff and management.
- Oversaw inventory management, including ordering office supplies and equipment maintenance.
- Checked office stock to determine supply levels and maintain inventory.
- Improved office organization by developing filing system and customer database protocols.
- Developed and strengthened client relationships by delivering knowledgeable support.
- Set appointments and managed meeting schedule.
- Answered phones and routed voicemails to respective employees.
- Assisted team with timely and accurate administrative work covering multiple remote sites.
- Updated and successfully cleared high volume of files daily with reliable accuracy.
- Ensured compliance with health and safety regulations within the office environment.
- Liaised closely with suppliers to ensure timely delivery of goods or services ordered by the company.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Assisted with set up for social events and food deliveries.
- Stocked inventory and ordered office and kitchen supplies.
- Developed and implemented effective office procedures to ensure smooth running of the organisation.
- Monitored and documented program, staff and leadership actions and drafted update reports for senior leaders.
- Achieved cost-savings by developing functional solutions to problems.
Cryptologic Technician
US Navy Department
Pensacola Beach
09.1982 - 12.1990
- Loaded, equipped and manned aircraft for mission.
- Participated in exercises simulating real-world scenarios involving cryptologic activities.
- Conducted training to improve troops' abilities.
- Protected privacy by keeping confidential information secret.
- Used technical expertise and sound military judgment to learn and perform complex procedures.
- Maintained detailed records of all operational activities, including communications logs and daily reports.
- Performed inspections to keep equipment in working order.
- Documented notes of work assignments for reports.
- Conducted cryptologic research and analysis to identify potential threats or vulnerabilities.
- Provided guidance on the proper handling of classified materials according to established policies and regulations.
- Maintained updated knowledge through continuing education and advanced training.
- Worked effectively in team environments to make the workplace more productive.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Operated equipment and machinery according to safety guidelines.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Bachelor of Science - Education
College of Charleston
Charleston, SC05-2003
Associate of Arts - Elementary School Teaching
Trident Technical College
Charleston, SC01-2000
US Navy Certification - Cryptologists
US Navy
Pensacola Beach, FL01-1982
Skills
- Pet care management
- Medication administration
- Behavior observation
- Customer communication
- Record keeping
- Feeding routines
- Emergency response
- Time management
- Client relationship management
- Health monitoring
- Animal safety
- Service orientation
- Organizational skills
- Problem solving
- Housekeeping duties
- Pet feeding
- Animal health monitoring
- Teamwork and collaboration
- Progress documentation
- Fear-free handling
- Information collection and recording
- Verbal and written communication
- Professionalism
- Pet sitting
- Behavior monitoring
- Flexible schedule
- Work prioritization
- Time management abilities
- Problem-solving aptitude
- Safety protocols
- Honest and trustworthy
- Senior animal care
- Medication management
- Cleanliness maintenance
- Excellent communication
- Manage schedules
- Valid Driver's license
- Pet care
- Animal Feeding Techniques
- Food supplement preparation
- Client communication
- Adaptability and dependability
- Positive attitude
- Pet socialization
- Analytical thinking
- Pet control
- Written communication
Timeline
Dog Pet Sitter
Rover.com
04.2015 - Current
Administration Officer
Double B Trucking & Logistics
04.1990 - 04.2000
Cryptologic Technician
US Navy Department
09.1982 - 12.1990
Bachelor of Science - Education
College of Charleston
Associate of Arts - Elementary School Teaching
Trident Technical College
US Navy Certification - Cryptologists
US Navy