Racquel Pantoja
Columbia
Summary
Dedicated professional with 20+ years of diverse work experience providing excellent customer service and support in fast-paced environments. Recognized as a quick learner with strong adaptability, reliability, and a positive attitude. Skilled at handling a wide variety of tasks with efficiency and care. Highly motivated to contribute to team success and committed to helping the company grow and achieve its goals. Authorized to work in the US for any employer
Overview
15
15
years of professional experience
Work History
Massage Therapist
Ikigai Wellness Spa
01.2025 - Current
- Maintained a high level of professionalism and confidentiality while interacting with clients during massage therapy sessions
- Assessed clients' medical history, injuries, or conditions to determine appropriate massage techniques and avoid any potential risks
- Maintained cleanliness and hygiene standards in the massage room by sanitizing equipment, changing linens between sessions, and following proper infection control protocols
- Provided exceptional customer service by promptly addressing client concerns or complaints in a professional manner
Massage Therapist
Reflections Salon & Spa
01.2024 - 12.2024
- Offered chair massage, foot massage, and full-body relaxation massage.
- Recommended massage services to salon clients waiting for hair or nail treatments.
- Maintained cleanliness and hygiene of massage areas.
- Demonstrated excellent problem-solving skills when dealing with difficult situations or demanding guests
Massage Therapist
Brielle 21 Spa
01.2021 - 12.2024
- Demonstrated strong time management skills by efficiently completing scheduled appointments while maintaining quality standards
- Cultivated a loyal client base through exceptional service, resulting in regular repeat bookings
- Maintained strict confidentiality regarding client information, adhering to HIPAA regulations at all times
- Maintained a clean and organized work environment, ensuring all supplies were stocked and readily available
- Provided guidance and mentorship to junior massage therapists, sharing knowledge and best practices
Massage Therapist
Avila Spa
01.2018 - 12.2021
- Performed massages alongside other beauty services such as body scrubs, wraps, or aromatherapy.
- Supported the salon team with customer service and client care.
- Upheld salon standards for hygiene and presentation.
Sewer
Ella's Clothing
01.2017 - 12.2018
- Operated industrial sewing machines to sew fabric pieces together according to specified patterns and instructions
- Collaborated with team members to prioritize workload and ensure efficient workflow throughout the production process
- Followed safety protocols and maintained a clean work area to prevent accidents and promote a safe working environment
- Ensured the quality of finished products by conducting thorough inspections for defects or irregularities in stitching, fabric, or measurements
Certified Massage Therapist
Fontana Leisure Parks
01.2014 - 12.2016
- Ensured spa treatment rooms are clean, organized, and prepared for each client.
- Provided exceptional customer service, ensuring comfort, relaxation, and satisfaction.
- Followed spa protocols and maintained the highest standards of hygiene and professionalism.
Bar Waitress
Arizona Beach Resort
01.2011 - 12.2014
- Managed multiple tables simultaneously during peak hours while maintaining attention to detail and providing personalized service
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
- Handled cash transactions accurately using point-of-sale systems while adhering to company policies on cash handling procedures
- Maintained cleanliness of work areas including dining room floors, tables, chairs, utensils, glassware, etc
- Resolved guest complaints or concerns promptly and professionally, ensuring customer satisfaction at all times
Education
Associate's degree - undefined
Centro Escolar University
Skills
- Computer skills
- Communication skills
- Massage therapy
- Organizational skills
- Customer service
- Patient service
- Time management
- Strong multitasking
- Attention to detail
Timeline
Massage Therapist
Ikigai Wellness Spa
01.2025 - Current
Massage Therapist
Reflections Salon & Spa
01.2024 - 12.2024
Massage Therapist
Brielle 21 Spa
01.2021 - 12.2024
Massage Therapist
Avila Spa
01.2018 - 12.2021
Sewer
Ella's Clothing
01.2017 - 12.2018
Certified Massage Therapist
Fontana Leisure Parks
01.2014 - 12.2016
Bar Waitress
Arizona Beach Resort
01.2011 - 12.2014
Associate's degree - undefined
Centro Escolar University