Rae McLaughlin
Charleston
Summary
Dynamic veterinary professional with extensive experience, excelling in recordkeeping and customer service. Proven ability to enhance client satisfaction through effective appointment setting and client care. Skilled in maintaining professionalism while managing multi-line phone systems and supporting operational needs, ensuring a seamless experience for both pets and their owners. Animal-loving Veterinary Receptionist offering exemplary animal handling and customer service skills. Hardworking employee trained in Cornerstone use with knowledge of Covetrus and PetDesk.
Overview
2026
2026
years of professional experience
Work History
Veterinary Receptionist
Pet Vet
05.2022 - Current
- Triaged incoming patients to determine treatment needs and urgency of care.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Entered data from pet records and office visits into computer system.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Supported office staff and operational requirements with administrative tasks.
- Transcribed phone messages and relayed to appropriate personnel.
- Received and routed laboratory results to correct clinical staff members.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Prepared and processed patient referrals and transfer requests.
- Performed various administrative tasks by filing, copying and faxing documents.
- Registered and verified patient records before triage with most up-to-date information.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Managed multi-line phone system and pleasantly greeted patients.
Kennel Technician/Receptionist
Church Ranch Veterinary Hospital
06.2020 - 04.2022
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Monitored animal behavior and completed examinations to identify illnesses or injuries.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Kept animals clean and free of contaminants to promote optimal health.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Monitored animals for behavioral problems and signs of health issues.
- Prepared and administered medications and treatments as prescribed by veterinarian.
Hibachi Chef
Mt. Fuji
2018 - 2020
- Prepared food items such as meats, poultry, and fish efficiency in high-volume environment, in front of customers for entertainment.
Hibachi/Sushi Chef
Benihana
2016 - 2018
- Educated guests on different types of fish and shellfish to aid decision-making on sushi orders.
Education
Associate of Science - Biology
University of North Florida
Jacksonville, FLAssociate of Arts -
Polk State College
Winter Haven, FL06-2012
Skills
- Recordkeeping
- Appointment setting
- Proficient in Cornerstone
- Payment processing: Cash, Card, and Check
- Medication dispensing
- Customer service
- File organization
- Room preparation
- Telephone management
- Care education
Languages
English
Native or Bilingual
Spanish
Elementary
Interests
- Outdoor Recreation
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Hiking
- Bread Making
- Cooking
- Tabletop Gaming
- Video Gaming
- Reading
Timeline
Veterinary Receptionist
Pet Vet
05.2022 - Current
Kennel Technician/Receptionist
Church Ranch Veterinary Hospital
06.2020 - 04.2022
Hibachi Chef
Mt. Fuji
2018 - 2020
Hibachi/Sushi Chef
Benihana
2016 - 2018
Associate of Science - Biology
University of North Florida
Associate of Arts -
Polk State College