Raeghan Lawson

Hotworx 24, Infrared Fitness Studio

Lexington

09.2023 - 05.2025

Assisted clients in selecting infrared fitness classes based on individual goals
Collaborated with team members to maintain a clean and organized studio environment
Educated clients on the benefits of infrared fitness technology and proper usage
Processed membership applications and payments using studio management software
Handled customer inquiries and resolved issues to enhance member satisfaction
Promoted special events and programs through social media engagement and outreach
Greeted customers and provided exceptional customer service.
Handled customer complaints in a professional manner.
Answered incoming telephone calls to provide store, products and services information.
Worked with fellow sales team members to achieve group targets.
Restocked shelves as needed to ensure sufficient inventory levels.
Built and maintained relationships with peers and upper management to drive team success.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Maintained up-to-date knowledge of store merchandise and policies.
Received and displayed product shipments on store retail shelves upon delivery.
Developed promotional strategies to increase sales volume.
Maintained cleanliness of store environment including floors, windows, displays.
Processed transactions using a point-of-sale system.