Summary
Overview
Work History
Education
Skills
Timeline
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Rafael Kus

Rafael Kus

Bank Branch Manager
Independence Village

Summary

Well qualified and results-oriented Banking Professional with over fifteen years of successful experience in positions of increasing responsibilities and duties. Top-performer with track record of consistently meeting or exceeding sales goals and customer expectations. Skilled at educating customers on products and recommending best options that meet their short-term and long-term needs. Team Leader with polished communication skills, verbal, written, interpersonal, presentations and rapport building.

Overview

16
16
years of professional experience

Work History

Branch Manager

Heritage Bank Ltd
11.2012 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across branch operations.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

Teller

Atlantic Bank Ltd
11.2011 - 12.2012
  • Processed customer transactions promptly, minimizing wait times.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.

Teller/ Customer Service Representative

Scotiabank (Belize) Ltd
08.2008 - 11.2010
  • Processed customer transactions promptly, minimizing wait times.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
  • Contributed to positive work environment by demonstrating professionalism, courteousness, and strong work ethic.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

Education

Bachelor of Science - Business Management

University of Belize (Online)
City Of Belmopan, Cayo District, Belize C.A
08.2025 - Current

Associate of Science - Business Administration

University of Belize
Punta Gorda Town, Toledo District, Belize C.A.
05.2001 -

High School Diploma -

Toledo Community College
Punta Gorda Town, Toledo District, Belize C.A.
05.2001 -

Skills

  • Branch Operations Management

  • Relationship building and management

  • Sales Development

  • Coaching and Mentoring

  • Customer Service

  • Marketing

  • Team Player

Timeline

Bachelor of Science - Business Management

University of Belize (Online)
08.2025 - Current

Branch Manager

Heritage Bank Ltd
11.2012 - Current

Teller

Atlantic Bank Ltd
11.2011 - 12.2012

Teller/ Customer Service Representative

Scotiabank (Belize) Ltd
08.2008 - 11.2010

Associate of Science - Business Administration

University of Belize
05.2001 -

High School Diploma -

Toledo Community College
05.2001 -

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Rafael KusBank Branch Manager