RAJESH DILL JR
Mauldin
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Manufacturing Production Supervisor
Milo's Tea Company
Moore, SC
2024 - Current
- Oversaw daily production operations, prioritizing quality, safety, and operational effectiveness. Developed a comprehensive cross-training initiative to foster high-performance work systems and facilitate organizational growth.
- Participated in strategic planning sessions with senior management to identify growth opportunities and align production capabilities with company objectives.
- Coached, trained and mentored 50 associates to maximize performance by 30% and meet productivity goals in the first 90 days of implementing Redzone Software.
Operations Manager
CLEAR
Greenville, SC
2019 - 2024
- Oversaw daily operations and ensured exceptional customer experiences at airports, embodying efficiency and security. This role involves leading teams, maintaining compliance with TSA policies, and driving continuous improvement in service delivery.
- Ensure Security Compliance: Uphold CLEAR and TSA policies, maintaining rigorous security protocols and ethical conduct in operations.
- Maximize Team Efficiency: Manage daily operations of Ambassadors to drive KPIs, leveraging CLEAR technology for security, customer service, and sales tasks, boosting productivity.
- Maintained a monthly Net Promoter Score of 90-93%, outperforming company benchmarks and fostering a high level of customer satisfaction
Senior Service and Sales Specialist
CLEAR
01.2019 - 01.2021
- Thrived in a dynamic, team-oriented environment, embracing growth opportunities and fostering a hospitality-driven atmosphere. Leading with warmth and motivation, addressing technology issues with precision, and promoting collaboration to develop innovative solutions. The goal was to create a safe space for ideas to flourish, attracting top talent to our organization's long-term growth prospects.
- Membership Growth Driver: Actively engage travelers, communicate CLEAR benefits, and support team members to meet enrollment targets.
- Learning and Development Advocate: Lead training initiatives, fostering a culture of growth and improvement within the team.
- Resolution and Support Specialist: Address traveler concerns promptly, escalate issues as needed, resolve minor technical issues, and assist in team development under manager guidance.
Education
Business Management AAS -
Shelton State Community College
Skills
- Regulatory Compliance
- Risk Management
- Operational Oversight
- Strategic Policy Planning
- Budget Management
- Leadership and Coaching
- Strategic Planning
- Performance Optimization
- Stakeholder Relations Management
- Resource Management
- Workflow Coordination
- Kaizen Principles
Certification
Google Project Management: Professional Certificate
Timeline
Senior Service and Sales Specialist
CLEAR
01.2019 - 01.2021
Manufacturing Production Supervisor
Milo's Tea Company
2024 - Current
Operations Manager
CLEAR
2019 - 2024
Business Management AAS -
Shelton State Community College