Ramona Burns
Spartanburg,SC
Summary
Motivated individual with experience in customer service and account management. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Customer Service is a passion, and is where being empathic really is utilized. Experienced finance professional prepared for role, offering strong focus on team collaboration and achieving results. Skilled in budgeting, financial reporting, and client relationship management. Known for reliability and adaptability in meeting changing business needs. Strong analytical abilities and communication skills to drive successful outcomes.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Payroll and Accounts Manager
East Coast Concrete Cutting LLC
01.2018 - 01.2025
- QuickBooks contractor's edition.
- Implemented efficient billing procedures to reduce outstanding receivables and improve cash flow.
- Collaborated with other department's to reconcile vendor invoices and facilitate payments.
- Maintained comprehensive client records within the systems, ensuring accurate tracking of interactions and facilitating effective follow-up activities.
Customer Service & Confirmation Specialist-Team Lead-Supervisor
American Credit Acceptance
01.2012 - 01.2018
- Funding Specialist & Team Lead
- Understand and contribute to department objectives and goals. Encourage determination of daily goals.
- Check and correct data input errors and omissions.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
Office Manager/Controller
Myles Construction Co., Inc.
01.2004 - 01.2012
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Education
Diploma -
Holly Hill Roberts High
Holly Hill, SC06.1997
Skills
- Insurance Claims
- Certified Payroll, EEO, Drug Testing, E-Verify, DBE Training
- Account management
- Proficient in QuickBooks Contractors Edition
- AP and AR management
- Cash flow management
- Accounts receivable management
- Payroll management
- Invoicing
- Payroll processing
- Month-end reporting
Certification
- Notary
Languages
English
Full Professional
Timeline
Payroll and Accounts Manager
East Coast Concrete Cutting LLC
01.2018 - 01.2025
Customer Service & Confirmation Specialist-Team Lead-Supervisor
American Credit Acceptance
01.2012 - 01.2018
Office Manager/Controller
Myles Construction Co., Inc.
01.2004 - 01.2012
Diploma -
Holly Hill Roberts High
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