Randall Lovelace
Cheraw
Summary
Driven Systems/Support Specialist with 8 years of experience in system/support implementation and maintenance. Proven history of managing file permissions on network drives, file shares and GPO's using Active Directory security groups. Experience configuring Windows Server, and configuring and managing Print Servers. Skilled at troubleshooting, communication and collaboration. Skilled support analyst with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction.
Overview
13
13
years of professional experience
Work History
Information Systems Technician
Scotland Correctional Institution
Laurinburg, NC
02.2026 - Current
- Managed installation and maintenance of network infrastructure to ensure optimal performance.
- Provided technical support for hardware and software issues, enhancing user satisfaction.
- Configured and monitored security systems to protect sensitive information within the institution.
- Developed and implemented training programs for staff on new technologies and systems.
Adjunct Instructor
Northeastern Technical College
Cheraw, SC
01.2015 - 06.2024
- Teach undergraduate students in a computer related field of expertise.
- Develop and maintain the class syllabus and ensure that the syllabus meets department and college standards.
- Plan and create lectures, in-class discussions and assignments.
- Assess grades for students based on participation, performance in class, assignments and examinations.
Information Systems Specialist II
Pee Dee Electric
Lilesville, NC
10.2021 - 08.2022
- Managed domains, audited user permissions across platforms, developed strategies for disaster recovery.
- Created new user accounts, managed permissions with security groups within Active Directory for file servers and file shares.
- Managed and administered VMs on VMware Horizon View and VMware vCenter.
- Implemented firewalls, two-factor authentication and antivirus software for networks supporting over 100 users.
- Created patches and solutions to fix bugs in existing applications.
- Created help desk tickets, troubleshoot and resolved desktop issues.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
IT Specialist/Project Coordinator
CareSouth Carolina, Inc.
Hartsville, SC
10.2019 - 10.2021
- Managed Windows server operations including GPOs, Active Directory, file servers, print servers and application servers.
- Created packages, programs and deployed them to the client machines using SCCM.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Served as primary point of contact for support relating to owned solutions and products.
- Provided technical support to over 500 clients.
Freelance Web Developer/IT Technician/Coordinator
Life Solutions
Cheraw, SC
03.2013 - 09.2019
- Provided front-end website development using WordPress, Hubspot and other editing software.
- Assessed system hardware and software and suggested modifications.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and phones.
- Controlled expenditures and worked with accounting department to manage budgets.
Application Analyst
Chesterfield General Hospital
Cheraw, SC
07.2013 - 09.2015
- Configured hardware, devices and software applications to set up work stations for employees.
- Imaged and prepared new computers and applications for integration into company networks and systems.
- Linked computers and peripheral equipment, including printers and scanners to IBM AS400 systems.
Education
Associate of Science - Computer And Information Sciences
Northeastern Technical College
Cheraw, SC05-2013
Skills
- System Administration
- System Configuration
- Windows Server (2008, 2012 R2)
- Windows 10
- Active Directory
- Microsoft Office (Word, Excel and Access)
- Microsoft 365 (Sharepoint, Exchange, OneDrive, Teams)
- Hardware and Software Configuration and Installation
- IT Support
- Technical Support
Timeline
Information Systems Technician
Scotland Correctional Institution
02.2026 - Current
Information Systems Specialist II
Pee Dee Electric
10.2021 - 08.2022
IT Specialist/Project Coordinator
CareSouth Carolina, Inc.
10.2019 - 10.2021
Adjunct Instructor
Northeastern Technical College
01.2015 - 06.2024
Application Analyst
Chesterfield General Hospital
07.2013 - 09.2015
Freelance Web Developer/IT Technician/Coordinator
Life Solutions
03.2013 - 09.2019
Associate of Science - Computer And Information Sciences
Northeastern Technical College