Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Randall Lee Calcutt Jr.

Florence,SC

Summary

Dynamic manager with a proven track record at Cain Calcutt Funeral Home, excelling in service excellence and team leadership. Enhanced customer satisfaction through effective conflict resolution and improved safety procedures. Skilled in time management and decision-making, fostering a productive environment while delivering compassionate support to grieving families.

Overview

32
32
years of professional experience

Work History

Manager

Cain Calcutt Funeral Home
09.2013 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Improved safety procedures to create safe working conditions for workers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Funeral Director and Embalmer

Stoudenmire-Dowling Funeral Home
07.2000 - 07.2013
  • Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
  • Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
  • Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
  • Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
  • Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
  • Picked up deceased at private homes, hospitals and county morgues.
  • Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
  • Counseled bereaved individuals, offering emotional support during challenging times.

Sales Associate

Schofield Hardware
01.1994 - 07.2000
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Associate of Applied Science - Funeral Service Education

Fayetteville Technical Community College
Fayetteville, NC
01-2006

Bachelor of Science - Biology

Francis Marion University
Florence, SC

High School Diploma -

South Florence High School
Florence, SC
01-1997

Skills

  • Service excellence
  • Team leadership
  • Time management
  • Decision-making

Affiliations

Member of SCFDA

Chair with SCFDA

Member of NFDA

Eagle Scout with BSA

Little League Baseball Coach

Timeline

Manager

Cain Calcutt Funeral Home
09.2013 - Current

Funeral Director and Embalmer

Stoudenmire-Dowling Funeral Home
07.2000 - 07.2013

Sales Associate

Schofield Hardware
01.1994 - 07.2000

Associate of Applied Science - Funeral Service Education

Fayetteville Technical Community College

Bachelor of Science - Biology

Francis Marion University

High School Diploma -

South Florence High School

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Randall Lee Calcutt Jr.