Randy Burt
ARS Rescue Rooter Residential Services
Lexington
1
Certification
11
years of professional experience
Comfort Advisor building client relationships through 15+ meetings per week and turning customer needs into product recommendations and sales conversations. Uses needs assessment, product knowledge, and pricing guidance to support account growth and profitable closes. Handles prospecting, cold calling, and negotiation to move opportunities from first contact to signed deal.
Work History
Comfort Advisor
3 Years 6 Months- Presented residential service options clearly to help customers compare solutions and make informed decisions.
- Built trust with homeowners by listening to concerns and tailoring recommendations to their comfort needs.
- Followed up on quotes and proposals to keep prospects engaged through the buying process.
- Tracked customer information and sales activity in CRM records to support timely follow-up and account continuity.
- Managed pipeline activity by prioritizing active opportunities and staying organized across multiple appointments.
- Maintained accurate pricing information and updated product details to support consistent recommendations.
- Coordinated outside sales visits with internal teams to keep customer appointments on schedule.
- Negotiated service terms with customers while staying aligned with company pricing guidelines.
- Provided post-sale support to address questions, reinforce value, and maintain positive customer relationships.
- Balanced multiple appointments, follow-ups, and administrative tasks while maintaining steady sales activity.
- Applied Microsoft Office tools to organize documents, prepare customer materials, and support daily sales work.
Comfort Advisor/Operation Manager
2 Years 2 Months- Handle 5, 5-10 customer consultations weekly to identify needs and guide tailored product recommendations.
- Cultivate professional client relationships by asking targeted questions, identifying needs, and sharing product information.
- Build strong customer connections through attentive follow-up and needs-based conversations that support repeat opportunities.
- Generate sales by prospecting leads, cold calling, and negotiating favorable deals with prospective customers.
Outside Sales Professional
5 Years 4 Months- Generated 5, 6-10 trade show leads monthly by attending trade shows and sales conferences to build new business relationships.
- Negotiated pricing and contract terms to close sales agreements and move deals to completion.
- Assessed customer needs to match product features with business priorities and strengthen solution fit.
- Built rapport with prospects during in-person meetings to support repeat conversations and future sales opportunities.
Education
Certificate of Graduation - Selling Skills And Sales Operations
Skills
Inside and outside sales
Territory sales
Sales prospecting
Negotiation
Customer needs assessment
Post-sales support
Product merchandising
Product management and pricing
Account management
Microsoft Office
CRM software
Pipeline management
Proposal writing
Presentation skills
Sales reporting
Market analysis
Sales forecasting
Key account management
Certification
Leadership academy
Timeline
Comfort Advisor
ARS Rescue Rooter Residential Services
10.2022 - 04.2026Read More
Comfort Advisor/Operation Manager
Cassell brothers home services
08.2020 - 10.2022Read More
Outside Sales Professional
Gibson development
03.2015 - 07.2020Read More
Turn Point Services
Certificate of Graduation from Selling Skills And Sales Operations
Read More