RANISSA MACK
Columbia
Summary
Driven professional with background in supportive, client-focused environment, seeking to transition into new field. Developed strong skills in behavior analysis and intervention, along with ability to adapt to diverse situations and individuals. Committed to applying these transferable skills to make meaningful impact in new career path.
Overview
5
5
years of professional experience
1
1
Certification
Work History
ABA Behavior Technician/ RBT - Part Time
Butterfly Effects
01.2025 - Current
- Working closely with supervisors, family members, and other professionals to ensure a cohesive and effective approach.
- Assisting clients with learning functional skills to promote independence in home, school, or community settings.
- Implementing strategies to teach new skills, such as communication, socialization, and daily living skills.
- Accurately tracking client progress through data collection methods (e.g., frequency, duration, and intensity of behaviors).
Direct Support Professional (DSP)
Community Options, Inc
04.2024 - Current
- Provided direct care and support to individuals with disabilities, ensuring their safety, well-being, and quality of life
- Assisted clients with daily living activities such as bathing, dressing, grooming, and meal preparation
- Administered medications according to prescribed schedules and documented any changes or reactions observed
- Implemented individualized care plans based on clients specific needs and goals
- Maintained accurate records of client progress, behaviors, incidents, and medical information
Customer Service Advocate I (Temporary)
Spectraforce Technologies
01.2024 - 03.2024
- Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries.
- Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. Handles situations which may require adaptation of response or extensive research. Accurately documents inquiries.
Student Barista
Aramark
09.2023 - 01.2024
- Accurately operate a register/POS and handle cash and credit card transaction
- Greet and assist customers while anticipating their needs
- Prepare and serve coffees, teas, specialty beverages per brand standards
- Prepares and serve food items in line with location standards
- Count, organize and balance cash drawer, fill out the cashier slip and make deposits
Front Desk Agent
Holiday Inn Express and Suites
06.2023 - 11.2023
- Checked guests in and out
- Resolved guest complaints
- Worked closely with a PMS system
- Answered and directed calls
Team Member
Burger King
08.2020 - 02.2021
- Provided efficient and courteous service to customers.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained inventory and store visual presentation to meet customer needs.
- Resolved and de-escalated issues to address customer concerns.
Crew Member/Trainer
McDonald's
03.2020 - 07.2020
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Enforced store safety and cleanliness standards, reducing hazards.
- Used POS system to complete purchases for customers.
- Greeted and informed customers of products, fostering positive store experiences.
- Assisted with training and mentoring new team members.
Education
Bachelor of Arts - Psychology
Georgia State University
Atlanta, GA05-2026
High school diploma -
Mccormick High School
McCormick, SC06.2022
Associate's degree - Arts
Piedmont Technical College
Greenwood, SC05.2022
Skills
- Hotel experience
- Computer skills
- Cash register
- Food handling
- Microsoft Excel
- HIPAA
- Sales expertise
- POS
- Sales
- Leadership
- Medical office experience
- Retail math
- Insurance verification
- Guest Services
- English
- Retail sales
- Medical terminology
- Managed care
- Customer service
- Clerical Experience
- Front Desk
- Time management
- Phone etiquette
- Office experience
- Mentoring
- Developmental Disabilities Experience
- EHR systems
- Barista experience
- Medication Administration
- Organizational skills
- Communication skills
- Guest relations
- Cash handling
- Basic math
- Microsoft Office
- Administrative experience
- Prompting and fading strategies
- Documentation skills
- Data collection
- Active listening
Certification
- Driver's License
- CPR Certification
- RBT
Languages
English
Native or Bilingual
Timeline
ABA Behavior Technician/ RBT - Part Time
Butterfly Effects
01.2025 - Current
Direct Support Professional (DSP)
Community Options, Inc
04.2024 - Current
Customer Service Advocate I (Temporary)
Spectraforce Technologies
01.2024 - 03.2024
Student Barista
Aramark
09.2023 - 01.2024
Front Desk Agent
Holiday Inn Express and Suites
06.2023 - 11.2023
Team Member
Burger King
08.2020 - 02.2021
Crew Member/Trainer
McDonald's
03.2020 - 07.2020
Associate's degree - Arts
Piedmont Technical College
Bachelor of Arts - Psychology
Georgia State University
High school diploma -
Mccormick High School
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