Rasean Perkins

• Skilled at working independently and collaboratively in a team environment.
• Worked effectively in fast-paced environments.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.

I Am currently certified in

> Oven Potting

> Hot-Pot

> GT Gang Test

> Cap And Ultrasound

> X-Ray Inspection

> Wave 3

> FG packing box assembly

• Self-motivated, with a strong sense of personal responsibility.

• Effectively translated complex technical information into user-friendly language for customers lacking advanced expertise.
• Provided remote support to customers via phone, email, chat, or screen-sharing applications as needed.
• Resolved complex technical issues for clients through effective troubleshooting and problem-solving techniques.
• Installed and configured operating systems and applications.
• Installed, configured and maintained computer systems and network connections.

• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Performed root cause analysis of reported issues to enact corrections.
• Enhanced user experience by resolving complex software issues swiftly.
• Researched and identified solutions to technical problems.