- Youth mentor, providing guidance and support to empower the next generation of leaders
- Outdoor Recreation
- Music
- Playing Sports
- Road Trips
- Watching Movies and TV Shows
Rashad Gorman
Lexington
Summary
Diligent professional with strong background in managing and processing claims efficiently. Successfully resolved numerous complex cases while ensuring compliance with regulations and maintaining high customer satisfaction. Demonstrated proficiency in analytical problem-solving and effective communication.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Proximity Claim Specialist
State Farm
Columbia, SC
07.2023 - Current
- Evaluated and processed insurance claims to ensure compliance with company policies.
- Collaborated with policyholders to gather necessary documentation for claim resolution.
- Analyzed claims data for trends to improve processing efficiency and accuracy.
- Resolved customer inquiries and provided exceptional service throughout the claims process.
- Assisted in training new team members on claims procedures and software systems.
- Coordinated with adjusters and other departments to expedite claim resolutions effectively.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
AFE Packer, Stower, Picker, Process Guide
Amazon
Columbia, SC
10.2021 - 07.2023
- Operated packaging machinery to ensure efficient and accurate product handling.
- Trained new employees on safety protocols and operational procedures.
- Collaborated with team members to streamline packing processes and reduce delays.
- Conducted quality control inspections to maintain high standards of packaging integrity.
- Implemented process improvements that enhanced workflow efficiency in packing operations.
- Monitored inventory levels and coordinated with management for timely supplies replenishment.
- Delivered training sessions for new team members, ensuring a strong understanding of AFE packer operations and safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Associate of Science - Business Management
Midlands Technical College
West Columbia, SC05-2018
Skills
- Customer service
- Adaptability and flexibility
- Time management
- Decision-making
- Complex Problem-solving
- Claims investigation
- Visionary leadership
- Strategic thinking
- Team collaboration
- Settlement negotiation
- Damage assessment
Certification
- Licensed Property & Casualty Adjuster in SC, NC, GA, FL, KY, TX, and Ok.
Interests
Timeline
Proximity Claim Specialist
State Farm
07.2023 - Current
AFE Packer, Stower, Picker, Process Guide
Amazon
10.2021 - 07.2023
Associate of Science - Business Management
Midlands Technical College