Rashad Minor
Rock Hill
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.
Overview
4
4
years of professional experience
Work History
Remote Customer Care Advocate
Arise Virtual Solutions Inc.
Rock Hill
02.2024 - Current
- Coordinated roadside assistance requests with service providers and customers.
- Monitored vehicle locations using GPS tracking systems for efficient dispatching.
- Verified customer payment information prior to dispatching services.
- Documented customer interactions in the CRM system accurately.
- Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
- Troubleshot technical issues related to products or services.
Remote Operations Specialist
Randstad
Rock Hill
09.2021 - 04.2025
- Managed customer inquiries regarding logistics and shipping processes.
- Coordinated with warehouse teams to fulfill customer orders efficiently.
- Resolved shipping discrepancies and addressed customer complaints promptly.
- Monitored incoming shipments for accuracy and timeliness.
- Assisted with scheduling of deliveries based on customer needs.
Sales Associate
Continental Battery Systems
Charlotte
09.2021 - 01.2024
- Assisted customers with product selection and inquiries.
- Maintained merchandise displays and ensured inventory accuracy.
- Managed stock replenishment and organized backroom inventory.
- Diagnosed battery performance issues using diagnostic systems.
- Delivered orders promptly across designated routes.
- Maintained accurate records of deliveries and mileage logs.
- Received daily delivery instructions and route assignments from dispatch.
Education
GED -
York Technical College
Rock Hill, SC06-2002
Commercial Drivers License -
SC Driver Institute
Rock Hill, SCSkills
- Customer service
- CRM management
- Technical troubleshooting
- GPS navigation
- Logistics coordination
- Data entry proficiency
- Inbound customer service
- Call metrics
Timeline
Remote Customer Care Advocate
Arise Virtual Solutions Inc.
02.2024 - Current
Remote Operations Specialist
Randstad
09.2021 - 04.2025
Sales Associate
Continental Battery Systems
09.2021 - 01.2024
GED -
York Technical College
Commercial Drivers License -
SC Driver Institute
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