Rasheedah Ford
Greenville
Summary
Certified Patient Access Specialist with 25 years of experience in patient access. Proficient in all registration areas of the hospital system, adept at navigating complex registration procedures, and ensuring seamless patient experiences. Demonstrated ability to optimize efficiency and maintain strict adherence to regulatory guidelines. Known for reliability and adaptability, with strong skills in patient registration, insurance verification, and customer service. Prepared to contribute extensive knowledge and unwavering commitment to excellence to elevate patient access success.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Certified Patient Access Representative
Ensemble Health Partners
12.2023 - Current
- Enhanced patient satisfaction by efficiently managing registration and insurance verification processes.
- Managed challenging situations involving distressed individuals calmly professionally contributing to improved overall experience for all parties involved.
- Reduced billing errors by consistently updating insurance information and verifying coverage prior to services rendered.
- Expedited patient check-in process by utilizing electronic systems for registration and data entry accurately and swiftly.
- Maintained strict confidentiality of sensitive information in compliance with federal privacy laws and hospital policies. (HIPAA)
- Assisted with quality improvement initiatives, identifying opportunities for enhancing workflow processes within the Patient Access department.
- Improved overall efficiency by cross-training in various roles within the Patient Access department as needed.
Patient Registration Representative
Bon Secours Mercy Health
08.1999 - 12.2023
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Gathered demographic and insurance information to register patients for medical appointments.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
- Supported hospital revenue goals through diligent collection of co-payments and deductibles from patients at the time of service.
- Streamlined patient check-in process, resulting in reduced wait times and enhanced patient satisfaction.
- Ensured compliance with healthcare regulations, keeping abreast of changes in policies affecting patient registration. (EMTALA)
Education
Some College (No Degree) - Nursing
Greenville Technical College
GreenvilleSome College (No Degree) - Business Administration
Allen University
ColumbiaHigh School Diploma -
Wade Hampton High School
Greenville06-1996
Skills
- Professionalism and confidentiality
- Effective communication
- Patient registration expertise
- Problem-solving abilities
- Multitasking Abilities
- Reliability and dedication
- Customer Service-oriented
- Caring and empathetic
Certification
- Certified Revenue Cycle Representative (CRCR) - Healthcare Financial Management Association.
- Key Performance Indicators in the Revenue Cycle Certificate - Healthcare Financial Management Association.
- Patient Access Essentials Certificate - Healthcare Financial Management Association.
Timeline
Certified Patient Access Representative
Ensemble Health Partners
12.2023 - Current
Patient Registration Representative
Bon Secours Mercy Health
08.1999 - 12.2023
- Certified Revenue Cycle Representative (CRCR) - Healthcare Financial Management Association.
- Key Performance Indicators in the Revenue Cycle Certificate - Healthcare Financial Management Association.
- Patient Access Essentials Certificate - Healthcare Financial Management Association.
Some College (No Degree) - Nursing
Greenville Technical College
Some College (No Degree) - Business Administration
Allen University
High School Diploma -
Wade Hampton High School
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