Raveena Hajari

Results-driven healthcare administrator with 5 years of experience overseeing operations, managing staff, and implementing cost-effective solutions. Proven track record of improving patient satisfaction and achieving organizational goals. Diligent team leader with a solid background in customer service, efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance the customer experience.

• Selected for promotion to Team Lead Manager role; declined due to significant changes in scheduling requirements.
• Customer Relations - Earned highest marks for customer satisfaction, company-wide.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Product Promotion - Up-sold products and motivated customers to upgrade current product plans.

• Medical Office Administration
• Outpatient Insurance Coding
• Healthcare Specialization