Raven Stoddard
Greenville
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Recovery Specialist
TD Bank
04.2022 - 09.2023
- Deliver exceptional customer service on collection calls and maintained calm and professional demeanor.
- Work in call center environment handling manual and automatically dialed outbound calls.
- Maintain high volume of calls and met demands of busy and productive group.
- Resolve customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
Pharmacy Technician
Walgreens
11.2021 - 12.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
Recovery Specialist
Dynamic Recovery Solutions
10.2019 - 04.2021
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Researched accounts and completed due diligence to resolve collection problems.
- Maintained high volume of calls and met demands of busy and productive group.
Education
High School Diploma -
Brashier Middle College Charter High School
Simpsonville, SCSkills
- Training & Development
- Problem Resolution
- Good Work Ethic
- Friendly, Positive Attitude
- People Skills
- Website Navigation
- Tact and Sensitivity
- Customer Account Management
- Customer Care
- Appointment Scheduling
- Complementary Products and Services
- Microsoft Office
- Billing Management
- Customer Feedback
- Billing Adjustments and Refunds
- Issue and Complaint Resolution
- Complex Product Knowledge
- Customer Data Confidentiality
- Calm and Professional Under Pressure
- Call Volume and Quality Metrics
Timeline
Recovery Specialist
TD Bank
04.2022 - 09.2023
Pharmacy Technician
Walgreens
11.2021 - 12.2022
Recovery Specialist
Dynamic Recovery Solutions
10.2019 - 04.2021
High School Diploma -
Brashier Middle College Charter High School