Rayford Billie
Greenville
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Forklift Operator/ Machine operator
Sealed Air
Greenville, SC
05.2017 - 09.2022
- Replenishment throughout the shift and also load/unload trucks.
- Accurately maintain documentation of all appropriate machine malfunctions and quality issues.
- Assist in the thread/ start up of the production line
- Inspect finished product for defects.
- Operated forklifts to transport materials efficiently across production areas.
- Conducted routine safety inspections of equipment to ensure compliance with safety regulations.
Customer Service Representative
Verizon
Greenville, SC
07.2013 - 05.2017
- Quickly answered incoming calls, and escalated calls only when necessary, reducing the average time to resolution.
- Assist all customers with any issues they had along with selling products and starting new services.
- I'm able to analyze the situation, listen effectively, communicate clearly, and problem-solve.
- Built customer loyalty by placing follow up calls for customers who reported product issues.
- Provided accurate and appropriate information in response to customer inquires.
- Utilized CRM software to track customer interactions and ensure timely follow-up.
- Trained new employees on company policies, procedures, and customer service best practices.
Education
Diploma -
Berea High School
Greenville, SC06.2006
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT03-2030
Skills
- Forklift
- Forklift Driver
- Reach
- Reach Truck
- Warehouse Associate
- Warehouse
- Shipping
- Inventory Control
- RF scanner
- Forklift Operator
- Microsoft Word
- Military Experience
- Typing
Certification
Certified Forklift Operator
Military Service
- Branch: U.S. Navy
- Service Country: United States
- Rank: third class petty officer
- February 2009 to July 2013
Languages
English
Full Professional
Timeline
Forklift Operator/ Machine operator
Sealed Air
05.2017 - 09.2022
Customer Service Representative
Verizon
07.2013 - 05.2017
Diploma -
Berea High School
Bachelor of Science - Information Technology
Western Governors University