Ray'Jamier Groves
Greenville
Summary
Dynamic customer service professional with a proven track record at Hands on Automotive LLC, excelling in time management and product knowledge. Recognized for enhancing customer satisfaction through tailored recommendations and effective communication. Committed to fostering positive experiences and driving service improvements, consistently delivering exceptional support in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Intern
Clemson University
12.2023 - 03.2025
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Contributed to positive work environment by actively participating in team-building activities.
- Supported customer service improvements with detailed feedback analysis.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Hands on Automotive LLC
06.2020 - 12.2024
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
High School Diploma -
Wade Hampton High School
Greenville, SC05-2024
Skills
- Customer service
- Time management
- Product knowledge
- Sales support
Timeline
Intern
Clemson University
12.2023 - 03.2025
Customer Service Representative
Hands on Automotive LLC
06.2020 - 12.2024
High School Diploma -
Wade Hampton High School
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