REAGAN BAIRD
Seneca
Summary
Motivated professional with extensive experience at Zaxby’s, excelling in client support and team leadership. Proven ability to enhance customer satisfaction through effective conflict resolution and exceptional verbal communication. Skilled in accurate cash handling and data entry, consistently ensuring operational excellence in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Assistant Manager / Shift Leader
Zaxby’s
09.2021 - Current
- Supervised and supported team members, enhancing high-quality customer service standards.
- Resolved customer inquiries, complaints, and concerns with professionalism and composure, fostering customer satisfaction.
- Trained new employees on company policies, procedures, and customer service expectations.
- Managed cash handling, daily reports, and opening/closing responsibilities accurately.
- Ensured compliance with company policies and safety standards in daily operations.
- Communicated effectively with staff and customers, ensuring smooth operations in a fast-paced environment.
Cashier / Cook
Zaxby’s
06.2020 - 08.2021
- Provided friendly, efficient customer service in high-volume environment, contributing to positive customer experiences.
- Accurately processed cash and electronic payments to ensure transaction integrity.
- Addressed customer inquiries and issues promptly, improving overall satisfaction.
- Adhered to detailed food safety and cleanliness procedures consistently.
- Exhibited professionalism while multitasking in high-pressure situations, ensuring smooth operations.
Education
Associate’s Degree - Business (Marketing Emphasis)
Tri-County Technical College
Pendleton, SC05-2026
Graduated -
Seneca High School
Seneca, SC01-2021
Skills
- Client support
- Verbal communication
- Conflict resolution
- Data entry
- Problem-solving and conflict resolution
- Time management
- Team leadership
- Professionalism
- Mobile device support
- Accurate data entry and cash handling
- Social media marketing
- Active social media presence
- Social media literacy
- Social media skills
Community Service
- Active volunteer with Village Church
- Former Student Government leader and participant in athletics and extracurricular programs
- Experience working with teams, youth, and community-focused activities
Timeline
Assistant Manager / Shift Leader
Zaxby’s
09.2021 - Current
Cashier / Cook
Zaxby’s
06.2020 - 08.2021
Associate’s Degree - Business (Marketing Emphasis)
Tri-County Technical College
Graduated -
Seneca High School