Rebecca Cohen
Clover,WI
Summary
Dynamic retail professional with extensive experience at Gap Inc./Old Navy, excelling in customer service and inventory control. Proven track record of enhancing store performance through strategic merchandising and effective problem-solving. Adept at fostering customer loyalty and mentoring staff to achieve operational excellence. Committed to delivering exceptional customer experiences.
Overview
8
8
years of professional experience
Work History
Brand Associate
GapInc,/OldNavy
11.2024 - Current
- Processed cashier transactions quickly and accurately, driving brand loyalty programs.
- Placed styles, sizes and colors of product on sales floor to maintain availability for customers.
- Communicated product information with confidence and educated consumers about company.
- Managed inventory levels efficiently, reducing waste and ensuring a consistent supply of high-demand products.
- Developed strong relationships with clients for increased customer loyalty and retention.
- Assisted in the creation of visually appealing store displays, driving foot traffic and interest in products.
Assistant Store Manager/Merchandiser
GapInc,/OldNavy
05.2024 - 11.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Arranged consistent shelves, bins, and racks at 1 location by following established planograms.
Assistant Store Manager Shipment
GapInc,/OldNavy
11.2019 - 05.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Lead Sales Associate
GapInc./OldNavy
04.2017 - 11.2019
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Performed inventory control procedures to manage stock.
- Trained, coached, and mentored new sales associates for maximum performance.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
Education
Cooperstown Central School
Cooperstown, NYSkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Inventory control
- Retail operations
Timeline
Brand Associate
GapInc,/OldNavy
11.2024 - Current
Assistant Store Manager/Merchandiser
GapInc,/OldNavy
05.2024 - 11.2024
Assistant Store Manager Shipment
GapInc,/OldNavy
11.2019 - 05.2024
Lead Sales Associate
GapInc./OldNavy
04.2017 - 11.2019
Cooperstown Central School
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