Rebecca Holly
Rock Hill
Summary
Respected Customer Service Manager at Casual Cushion Corp, noted for exemplary management of client services and effective complaint resolution.
Overview
17
17
years of professional experience
Work History
Customer Service Manager
CASUAL CUSHION CORP
Rock Hill
06.2013 - 11.2025
- Worked to acquire new customers, thoroughly discussed the product, placed their orders and followed through to ensure customer was satisfied with order and my service
- Managed new order entry for production into the system
- Traveled to Market Conventions 3 times a year to meet with retail store customers, show them our new products and place their orders for the next year
- Managed mid-sized team’s daily and weekly assignments
- Personal oversight of timely shipping and communication with clients
- Oversaw 300 retail store customers’ needs
- Member of the Product Development Team – drew up cushion blueprints, designed cushions, choose fabric and filling, sent product out for testing, and price setup
- Supervised day-to-day front-end operations of a busy customer service department
- Resolved warranty issues, troubleshooting, pricing of new products, wrote up new quote contracts, and backed up our outside Sales Representatives
Customer Service Representative
OUTDOOR LIFESTYLE, INC.
Stanley
09.2008 - 06.2013
- Managed international and domestic order entry for production
- Analyzed previous purchases and industry trends to assist sales representatives and customers to ensure customer purchases would yield maximum profitability for both the company and the customer
- Streamlined the freight quote and bill of landing process which yielded an error reduction rate of 12%
- Resolved warranty claims between the company, customer and freight carriers
- Instrumental in the design and implementation of periodic and yearly changes to the company catalog, price list, brochures, website changes, etc.
Education
Continuing education - MS Office with a concentration on Word/Excel
Gaston College
Dallas, NC01.2012
Certificate - business, accounting and general course studies
Central Piedmont Community College
Charlotte, NC01.1989
Skills
- Customer service management
- Retail operations
- Complaint resolution
- Front-end supervision
- Sales enhancement
- Customer satisfaction strategies
- Human resources oversight
- Employee training and development
- Financial reporting and analysis
- Client services management
- Operations oversight
- Relationship building and management
- Staff development initiatives
- Account management
References
References available upon request.
Timeline
Customer Service Manager
CASUAL CUSHION CORP
06.2013 - 11.2025
Customer Service Representative
OUTDOOR LIFESTYLE, INC.
09.2008 - 06.2013
Continuing education - MS Office with a concentration on Word/Excel
Gaston College
Certificate - business, accounting and general course studies
Central Piedmont Community College